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1
Content available Evaluating service quality in automotive outsourcing: gaps between standards and practice
Cieśla Jakub
System Safety : Human - Technical Facility - Environment
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2024
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Vol. 6, iss. 1
99--109
EN
Outsourcing plays a pivotal role in the automotive industry, enabling companies to optimize processes and focus on core competencies. However, evaluating service quality remains a challenge due to significant gaps between standardized frameworks, such as ISO 9001 and IATF 16949, and the practical requirements of collaboration with service providers. This article reviews current research on service evaluation in the automotive sector, emphasizing the specific attributes of relationships between service providers and recipients. The paper also analyses findings from pilot studies, which highlight the importance of developing integrated methodologies for assessing service quality. These methodologies aim to effectively bridge theoretical standards with operational practices. The results underline the need for further research to unify evaluation models, contributing to enhanced outsourcing management across the automotive industry.
2
Content available The future of automotive quality control: how cloud-based reporting is changing the game
Cieśla Jakub, Ulewicz Robert
Management Systems in Production Engineering
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2024
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nr 1 (32)
72--79
EN
The automotive industry faces challenges in maintaining quality control while at the same time reducing costs and improving efficiency. Outsourcing has emerged as a potential solution. Such an approach can create issues such as communication barriers, quality control problems, and limited visibility into the manufacturing process. This study proposes a cloud-based quality reporting solution to overcome these challenges by providing real-time data analytics, facilitating proper communication, and enabling visibility into quality control processes. This solu-tion significantly reduces waiting times for information regarding product quality status and allows interested parties to access data immediately. The outsourcing company, product producer and customer receive flexible, traceable, mobile cloud-based analytics in real-time. Challenges of this solution are the need to secure data, man-age access and ensure the appropriate quality of data by persons performing control. The paper provides practical recommendations for implementing cloud-based quality reporting systems.
3
Content available Post-Covid perspectives for the automotive industry, opportunities, and threats
Cieśla Jakub
System Safety : Human - Technical Facility - Environment
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2022
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Vol. 4, nr 1
85-98
EN
The subject of the study is to verify the impact of the SARS-COV2 virus pandemic on the functioning of the automotive industry in the context of the global economy. The conducted research is important due to the enormous change in the functioning of the automotive industry due to the covid pandemic as well as megatrends affecting the industry. The paper aims to verify the determinants influencing the functioning of the automotive industry. The conclusions resulting from the study will be used to better understand the current situation and to prepare the market's strategy for the coming years. The selected research method includes literature and industry research and the Exact Systems company case study. The case study relates to a survey of car and car parts manufacturers in 12 European countries. The author's contribution is an indication of many factors influencing the potential future of the automotive industry available in the literature. Then the author compares these data with the expectations and predictions of the car manufacturers' market participants to draw consistent conclusions.
4
Content available The theory and practice of testing the quality ofoutsourcing services in the automotive industry
Cieśla Jakub
Quality Production Improvement - QPI
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2021
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Vol. 3, Iss. 1
63--76
EN
In the automotive industry, it is common practice to outsource additional processes to external companies. Outsourced processes have to be evaluated. The practice and theory related to researching the quality of services and the level of customer satisfaction in the literature are well and wide described. However, in practice, the automotive industry does not use known solutions but applies its own criteria and methods for assessing the quality of outsourcing services and testing the level of customer satisfaction. The article is an attempt to analyse the solutions used in this area in the automotive industry and to indicate the strengths and weaknesses of the solutions used. Paper includes SWOT studies for a practical example of a used customer satisfaction test. Potentials for improvement are defined.
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