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Adjusting the lens – quality management in v4 countries through times of crises

Zapłata Sławomir, Rogala Piotr, Marciniak Robert, Folta Martin, Richnák Patrik

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

2024

z. 191

659--688

Purpose: The idea of the study is to understand fluctuation in quality management depending on organizational context. The primary purpose of this article is to analyze changes in quality management in four countries grouped in V4 (The Visegrad Group) in the prism of macroeconomic crises, over the last five years. The following research question was formulated: What influences market saturation with a formal approach to quality management (ISO 9001 certificates), and when? Design/methodology/approach: The considerations are based on a systematic literature review (SLR) and an analysis of the long-term data of ISO survey – certifications. The data was compared among V4 countries and an attempt was made to relate the results to economy-wide indicators, especially in turbulent environments. Findings: The results show no clear and unidirectional relationships between the number of ISO 9001 certifications and macroeconomic data. This was identified for the V4 group as a whole and for individual countries, as well. Implementation of the QMS is an individual decision of each organization, depending on closely related microeconomic factors. Research limitations/implications: Research findings always represent a slice of a larger reality. In that research paper limitations concern: the period of analysis, literature review in English and supplemented locally in the native languages, focusing on the V4 area. Findings implicate quality management’s perceptions need to adjust the lens to understand macro numbers of certificates by the circumstances and adjust micro decisions in organizations in the QM area depending on the crisis phase on the market.Originality/value: The article analyses certification data in previously unpresented form. Results were compared between V4 countries in the prism of times of crisis with an indication of certificate saturation rates and an attempt to explain macroeconomic fluctuations. The research results are helpful for researchers exploring quality management issues, and all organizations that can relativize the importance of quality management.

Sustainability Attitude of Automotive Suppliers

Staš David, Jarošová Eva, Folta Martin, Zapletal František

Rocznik Ochrona Środowiska

2022

Tom 24

326--344

The issue of sustainability, or corporate social responsibility (CSR), has become a widely discussed topic in all industrial production sectors. The article focuses on the automobile industrial sector because it is not only the most dynamically developing industrial area but also because it is one of the driving forces of local economies in many European countries. This paper aims to reveal possible differences and diversity of understanding of priorities in the CSR activities provided by automotive suppliers in European countries. Based on the meta-analysis, 73 actions were listed, and a questionnaire survey was performed. Cluster analysis and Fisher’s exact test were applied to find out whether the attitude towards sustainability differs dependent on the position in the supply chain or on the company size.