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Research into the opinion of professional drivers on improving road safety by using the front brake light

Poliak Miloš, Čulík Kristián, Hajduk Iwona, Kubáňová Jaroslava

Archiwum Motoryzacji

2023

Vol. 99, nr 1

45--52

The European Union has an ambition to achieve zero road deaths by 2050. It is an ambitious target, but not an unachievable one. The installation of a front brake light, which provides information to other road users that the vehicle is braking, can help to achieve this goal. Today, this information is available to road users who can see the rear of the vehicle. Because the brake lights are located at the rear of the vehicle. The information that the vehicle is braking is also important when looking at the front of the vehicle. Whether it is other drivers or other road users such as pedestrians and cyclists. The aim of this paper is to conduct a research among professional road transport drivers what their opinion is about the front brake light. From their opinion, we will conclude whether such light has the potential to improve road safety or not.

Quality of transport services and customer satisfaction measurement

Hajduk Iwona, Poliak Miloš, Gašparík Jozef

Archiwum Motoryzacji

2022

Vol. 96, nr 2

51--76

The development and functioning of the global economy market is not possible without a net-work of transport connections - communication infrastructure, as well as a service provider - consumer relationship. Transport is a technological process of the distance of people, objects or energy. Knowledge of the logistics system and its processes is essential for fully functioning and effective logistic activities in the field of goods turnover. The functioning of enterprises operating on modern world markets without effective logistics is almost impossible, hence the constant search for tools to improve its processes, which provide added value for the customer, while maintaining the cost-quality ratio of the services provided. Building an appropriate relationship with the customer, taking care of customer service standards and professional customer service is a long-term and developmental process, which is nothing else than a mutual benefit transaction. Customer satisfaction should be constantly tested in terms of satisfaction and loyalty as well as the perception of the standards introduced and services offered. The customer satisfaction survey is used to illustrate the perception of the conditions that guide the customer. This article describes the methods of measuring customer satisfaction in the point of view quality of transport services.