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Conditions of employees relations in a remote working mode in enterprises in Poland

Kukowska Katarzyna

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

2025

z. 217

239--254

Purpose: The research objective of the article is to explore the determinants of the relationship of exchange of knowledge, experience and support, among employees within and outside teams, as well as with superiors, taking into account the area of feelings and emotions accompanying remote and hybrid work. Methodology: The research question posed were: Do positive emotions and feelings in interactions correlate with the willingness to share knowledge resources and experience and readiness to help colleagues (and their frequency)? A nationwide survey was conducted using the method CATI. The hypotheses were tested with Spearman's rank correlation coefficient. Findings: The hypothesis was confirmed that employees who more frequently experience positive emotions and feelings that accompany interactions more willingly share the experience with co-workers. In the case of knowledge sharing, the hypothesis was only partially confirmed. The assumption that the employees who more frequently experience positive emotions and feelings more willingly provide assistance to co-workers was found to be untrue. What was confirmed was that the employees who more frequently experience positive emotions and feelings that accompany interactions more frequently share knowledge and experience, and more frequently to provide assistance to co-workers. Research limitations: Measurement of the scale of feelings and emotions based on declarations is fraught with subjectivity. It would be valuable to deepen the research using the interview technique. Further research would be required to explain the positive correlations for variables that represent negative feelings and emotions. The results of the survey are subject to the socio-cultural conditions. The research results obtained should not be extrapolated to the companies operating in other countries. Value: Introduction of variable feelings and emotions helps to understand their relationship to the sharing of the knowledge and experience resources among employees. Diagnosing how the psychosocial sphere is reflected in exchange attitudes can provide hints as to which elements of the relationship area are worth undergoing targeted changes, what methods and tools for improving psychosocial working conditions will foster positive relationships among employees within and outside of their teams, as well as with superiors.