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Place and importance of internal audits in organizations with introduced quality system

Jašarević S., Brdarević S.

Zeszyty Naukowe Politechniki Poznańskiej. Budowa Maszyn i Zarządzanie Produkcją

2011

Nr 15

103-121

Many B&H organizations have implemented demands defined in the ISO 9000 series and certified their quality management systems. All these organizations had to meet requirements described in the elements of quality management system in ISO 9001:2000(2008) standard. Degree of fulfillment of these requirements can be checked by internal or external audit. This work presents results of research conducted in 204 certified organizations, 31 consultants and 11 certification houses which operate in the area of B&H according to some questions on the place and importance of internal audits in organizations with introduced quality system, about issues: effectiveness and usability of internal audits, internal audits as tools for constant improvements, the costs of internal audits, etc.

Influence of the time of the implementation (possession) of quality system on selected organizational factors

Jašarević S., Brdarević S., Diering M.

Management and Production Engineering Review

2010

Vol. 1, No. 3

4-18

Many factors affect success of organization. Factors as knowledge, capability, personalities, internal motivation, organizational environment are factors of organization. Implementation of the quality management system (QMS) into organization brings great number of changes seeking to the excellence. These changes are very significant also for other factors: policy, planning, organizing, organizational structure, culture of the quality and similar. Certainly, for observable effects of these changes time is needed. This paper presents results of researches of selected organizational factors in organizations in the area of Bosnia and Herzegovina (B&H). Results of these researches were obtained by triangulation method. Information were received from 204 certified organizations, 31 consultants and 11 certification houses from B&H. Data were collected using questionnaires. Authors considered data due to the activity of organization (manufacturing and/or service activity), from the point of view company size and due to the time elapsed since the implementation of QMS. Authors especially dealt with the influence of time of possession the certified quality system on selected organizational factors (with keynote statement that quality system should be built "yesterday, but not tomorrow"). Authors studied if organizations which introduced QMS earlier have achieved greater positive effects on organizational factors that other companies.