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Leadership versus customer orientation in an innovative enterprise — a contribution to further exploration

Widelska U., Jeseviciute-Ufartiene L., Tuncikiene Z.

Engineering Management in Production and Services

2018

Vol. 10, no. 4

21--33

The consideration of the multidimensionality and multidirectionality of management science within the research process is currently a very important challenge. The search for dependencies and connections between leadership and customer orientation falls fully into the desired research trend. Both leadership and customer orientation are widely described within management science; however, the connections and dependencies which occur between them still require further, in-depth exploration and knowledge concerning leadership and customer orientation needs to be systematised. This article aims to identify further directions of study into leadership and customer orientation in an innovative company. Additional goals include the systematisation of knowledge regarding customer-oriented leadership and the formulation of research hypotheses which will become the starting point for future studies. The conclusions are supported by the results of a quantitative study which applied the CAWI method to a group of 204 business leaders from North-East Poland. The article presents the results of the preliminary research realized as part of a research grant from the National Science Centre entitled “Leadership and customer orientation in an innovative enterprise”. The results of the conducted research show that customer orientation among business leaders is not uniform and depends on the size of their company, the style of management and the type of innovation implemented by their enterprise.

Professional competencies of candidates for employees in the assessment of employers : based on the example of the entrepreneurs from machine industry

Moczydłowska J. M., Widelska U.

Polish Journal of Management Studies

2014

Vol. 9

168--178

Professional competences are the important issue of human resource management. Nowadays, the awareness of employers grows that the quantity of human capital is not as much important as its quality. This raises specific, high expectations towards the candidates for employees, and indirectly towards schools that educate them. The purpose of this article is to get to know the opinions of entrepreneurs on the degree of preparation of graduates of secondary schools and universities for work and their expectations regarding professional competencies of the employed staff. As an example the machine industry has been selected. The presented empirical material has been collected as a part of a wider project carried out by a team of the Institute of Research and Analysis VIVADE, of which the authors are members.

Kompetencje zawodowe stanowią istotną kwestię zarządzania zasobami ludzkimi. Obecnie wzrasta świadomość pracodawców, że ilość kapitału ludzkiego nie jest tak ważna, jak jego jakość. Rodzi to określone, wysokie wymagania wobec kandydatów na pracowników i pośrednio w kierunku szkół, które ich kształcą. Celem niniejszego artykułu jest poznanie opinii przedsiębiorców na temat stopnia przygotowania do pracy absolwentów szkół średnich i uczelni wyższych i ich oczekiwań dotyczących profesjonalnych kompetencji zatrudnionego personelu. Jako przykład wybrany został przemysł maszynowy. Przedstawiony materiał empiryczny został zebrany w ramach szerszego projektu realizowanego przez zespół z Instytutu Badań i Analiz VIVADE, którego autorzy artykułu są członkami.