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Challenges for HRM in a crisis of covid-19 – case study of the catering industry in Poland

Aleksander Aneta, Boguszewska Aneta

Organizacja i Zarządzanie : kwartalnik naukowy

2022

nr 3

5--18

Introduction/background: The public health crisis, which was the Covid-19 pandemic, made it necessary to introduce changes in the HRM (human resource management) process in almost all organizations and industries. One of the industries that felt the negative effects of the crisis in a very severe way was the catering industry. Both owners of catering enterprises as well as employees in the industry had to face the challenges posed by an unexpected crisis situation. Aim of the paper: The main aim of this paper was to identify human resource management challenges and activities in the catering industry in times of Covid-19 pandemic in Poland. Materials and methods: The work uses source material in the form of literature on the subject of the crisis, as well as available reports and studies that were created during and immediately after the crisis caused by the Covid-19 pandemic. Primary research was carried out on the basis of a survey method. The questionnaire was distributed among the owners or managers of catering enterprises, as well as to industry’s employees. Results and conclusions: The pandemic was an unexpected phenomenon, and its effects left a significant mark on the processes related to human resource management. The catering industry turned out to be one of the most sensitive to such crises, which meant that many current employees decided to change their profession, and the owners and managers understood the need to both diversify activities and services provided, as well as the need to introduce changes in areas directly related to human resources management. The pandemic also increased awareness of the role and the importance of qualified, competent, motivated and committed staff in overcoming crises and achieving the success of the company.