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Evaluating the effectiveness of the process management model in coordinated patient care

Głód Grzegorz, Mucha-Wójcik Bożena

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

2025

z. 217

115--126

Purpose: The aim of this article is to provide a preliminary analysis of the benefits regarding the implementation of coordinated care mechanisms for patients with multiple sclerosis. On the basis of a literature review, the analysis was carried out on the example of a selected department in a clinical hospital. Design/methodology/approach: The research was conducted by using a case study combined with the use of direct observation by the co-author of the article. The selection of a clinical hospital in the discussed scope allows for the formulation of appropriate final conclusions. Findings: The analysis of the case study allows preliminary conclusions to be drawn regarding projects for the implementation of coordinated medical care for multiple sclerosis patients. Research limitations/implications: Using a case study of one hospital confirms a limitation in the complete generalization of the final conclusions Originality/value: The article points out important aspects of conducting research on the effects of coordinated care using a selected example. management. For practitioners involved in the health sector, the article can serve as a reference in seeking inspiration for in-depth research in this area.