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EN
The paper presents a case study of the practical use of BOST surveys to identify problems that are the most important in production process. The research object is company from electrical industry. It was made the identification and of areas geneating problems from the second Toyota’s management principle point of view. Analysis of the research results was presented in the form of tables, histograms, radar chart and some statistical tools. Some production workers of the company with the help of BOST questionnaire survey showed, which factors are the most important. The aim of the analysis is to present which factors are the most important by building the significance sequences of obtained results. The results obtained for the type of small and medium-sized enterprises overlap with the results of tests verified in other enterprises.
EN
In the article the results of BOST method usage was presented to analyse the importance of human and production/services issues in three different companies - a steelworks, a plastic-processing and a retail chain company. The importance of human and production/service issues was analysed by using the concept of the managerial grid. The relation between workers answers with the use of managerial grid after division answers was analysed into four and three areas. The frequency of occurrence of ratings to determine a degree of perception of importance of human and production/service issues in these companies was analysed.
EN
In the article the results of statistical analysis is presented with the use of basic statistical parameters and box and whisker plot conducted for the dataset, containing answers to the question E9 from BOST survey. Measures of central tendency and variation were employed for analysis of the data connected with the assessment of human problems and production-related issues in three analysed companies: a steel company, a plastics processing company and a retail chain.
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