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EN
Rural distribution networks, as important components of the electrical power system, are important basic conditions for economic development in rural areas. However, weak structure, large supply scope, abundant power supply terminals, and long line and low-voltage phenomenon are relatively common in rural distribution networks in China. A new low-voltage comprehensive management method for distribution networks based on magnetically controlled static var compensator (MSVC) and line voltage regulator was proposed in this study to solve low-voltage problems in rural distribution networks. The computing and MATLAB simulation model was constructed based on the 10 kV rural distribution network in Guangdong Province, China. Performances under different problem situations were compared by using voltage and power factor as the reference variables to verify the validity and feasibility of the new method. Results show that, the proposed comprehensive management method based on MSVC and line voltage regulator can improve the voltage and power factor of branch lines without influencing the voltage of other branch lines; thus, the voltage at different nodes satisfies the requirements (>9 kV) and increases the power factor to 0.96–0.98. This study proves that the proposed method has unique advantages in increasing voltage, power factor, and economical efficiency of the rural distribution networks. The study also provides effective references to low-voltage management in rural distribution networks.
3
Content available remote Kierunki rozwoju orientacji na klienta w przedsiębiorstwie
PL
Od poziomu zadowolenia klienta zależy sukces i zyskowność przedsiębiorstwa. W artykule zwrócono uwagę na współudział w tworzeniu klimatu zaufania i więzi z konsumentami takich elementów, jak: kultura przedsiębiorstwa, doświadczenie i umiejętności zawodowe personelu, postrzeganie przedsiębiorstwa przez pracowników oraz ich identyfikacja z firmą. Kultura przedsiębiorstwa jest to system typowych dla niego wartości, norm i wzorców zachowania, obowiązujących zarówno wewnątrz organizacji, jak i wobec otoczenia. Do maksymalizacji zadowolenia klienta oraz do długotrwałego sukcesu ekonomicznego przyczynia się kompleksowe zarządzanie jakością - TQM. Temu samemu celowi służą usługi prokonsumenckie.
EN
A long term success and high profitability of a company depends on the level of customer satisfaction. This paper emphasizes the importance of creating an atmosphere of trust and relationship building between customers and sellers. The consist of elements such as: corporate culture, experience and professional skills of the personnel, perception of a company by its employees and finally identification with a company. Culture of a company might improve the process of relationship building between customers and sellers. It is a system of typical values, norms and models of behavior existing within an organization and aimed at external subjects. Total quality management (TQM) maximizes customer satisfaction and influences long term economic success. The paper also makes an attempt to characterize customer-oriented services in a company.
EN
In the paper systems of strategy of efficient service of the customer are presented, particularly one of Its components, the CPFR concept - partner based planning, forecasting and re-stocking. This concept is still not fully recognized and perceived in Polish business, and the introduction of this concept can contribute to crucial changes in customer service systems in conditions of a partner based cooperation of enterprises.
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