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Psychological aspects of the recruitment of administrative personnel and services in a regional airport

Hać Ryszard

Zeszyty Naukowe. Transport / Politechnika Śląska

2019

z. 105

77--90

The proper preparation of personnel of civil airports is justified in terms of safety and security of flight operations, airport capacity, which in turn affects the timeliness of air traffic. For airports, which have been created from scratch, in a social environment in which there are no aviation traditions, with the formal tightening of qualification rules for airport services personnel by the EASA, the selection of candidates for training, the formation of service teams, their training and cohesion constitutes a real challenge. At the discretion of airport management, the definition of minimum requirements with regard to competence, ways of training, gaining and developing professional competence, determining remit (important in terms of insurance) and specification of the manner of storing data about the competence and remit, also their resumption, extension, suspension, cancellation as well as time and duration of the refreshment. This practice, being an attribute of airport management, is commonly defined as "Under supervision of Airport Authority". For each airport function, individual training programmers are juxtaposed, using the themes listed for the first stage, second stage and for the practical course. The phase of continuous improvement focuses on the selected functions in the organisational structure of the airport. One of the elements determining the safety and efficiency of the operation of an airport is the proper selection of candidates for work, including the personal-professional profile. Psychological studies, using available research tools, are used for this purpose. This article includes the results of studies conducted among work candidates in a newly created airport, in accordance with the following criteria: temperament, sense of control placement, coping with stress, intelligence and mental health abilities, attention, resilience, social competences, emotional intelligence. The study findings would be helpful in the management of the selection of employees and developing individual training programmes, preparing for work in specific positions at the airport.

Safety and security. Odpowiedzialność cywilna zarządzającego portem lotniczym

Kaczyńska S.

Przegląd Komunikacyjny

2018

R. 73, nr 1

12--18

Zarządzający portem lotniczym zobowiązany jest do podejmowania licznych działań mających na celu uniknięcie sytuacji kryzysowej czy powstania szkody na osobie lub w mieniu podmiotów operujących na lotnisku, a także pasażerów. Komfortowa i sprawna obsługa musi współgrać z wartością nadrzędną jaką jest bezpieczeństwo. Przedmiotem referatu będzie analiza obowiązków zarządzającego portem lotniczym w obszarze bezpieczeństwa (safety i security) w kontekście jego odpowiedzialności cywilnej z tytułu czynu niedozwolonego. Możliwe źródła oraz zasady odpowiedzialności zarządzającego zostaną przedstawione na przykładzie procesu obsługi pasażera w porcie lotniczym.

The airport operator is required to undertake numerous actions to avoid a crisis situations or personal injury and property damage of airport users as well as passengers. Comfortable and efficient service must be in harmony with the superior value - safety and security. The paper subject is an analysis of the responsibilities of the airport operator in the area of safety and security in the context of its civil liability in tort. Possible sources and principles of airport operator liability will be illustrated by the example of the passengers services process at the airport.