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Employee satisfaction – empirical study among medical record clerks in Poland

Stasicka Julianna, Szymański Igor

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2022

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z. 157

523--536

EN

Purpose: The main purpose of this research was to indicate the level of medical record clerks satisfaction related to their work in medical entities in Poland. Design/methodology/approach: Job satisfaction is a positive emotional state that results from interactions between work experience and organizational environment. In theoretical part the difference between satisfaction, morale, enjoyment and disenjoyment where discussed as well as methods and implications of employee satisfaction examining were presented. Empirical studies were conducted in December 2021 among medical record clerks using Google questionnaire and included 125 participants to the research sample. To create the questionnaire used in the research, short form of Minnesota Satisfaction Questionnaire (MSQ) was utilized. MSQ is publicly available for all researchers on the University of Minesota website. The survey was supplemented with additional statements related to work content to receive more information. Findings: The outcomes revealed that most respondents perform tasks beyond the scope of their duties, there is a significant imbalance of work between different days, and suggested improvements are rarely or never taken into consideration. Among the main suggestions mentioned by the respondents as leading to improvement was a change in work procedures. Research limitations/implications: The conducted research deserves to be repeated, taking into account a larger group of respondents, but also through differentiation depending on job positions. It would also be a recommended to conduct qualitative studies to go deeper with received answers or to utilize long version of the MSQ. Practical implications: As an outcome of the research, potential actions to be taken to improve work satisfaction were suggested. Findings of this research can be applied by managers of medical clerk departments to reorganize working conditions in order to enhance job satisfaction. Social implications: It is worth to investigate the level of employee satisfaction because it affects motivation to perform tasks and work attitude. Originality/value: Medical record clerks work in medical entities, which are characterized by specific operational conditions. Managing employees involves particular actions, yet no similar study has been conducted among this occupational group.

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Fostering employee loyalty: role of empowerment leadership, trust, commitment and satisfaction

Ngo Quang Van, Trinh Luan Ngoc, Nguyen Chung Xuan-Thi

Annals of Computer Science and Information Systems

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2021

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Vol. 28

9--17

EN

Recently, the employee loyalty is among the most important issues for the firms, especially in the context of Covid-19 that cause a lot of serious problems for all society and firms. The main aim of this research is to link the empowerment leadership and employee loyalty with the mediating effects of employee trust, commitment and satisfaction. To reach the end, this research applied both qualitative and quantitative method in the context of market officer from animal feed products in Thanh Hoa, Vietnam. Finally, 220 valid questionnaires collected via a questionnaire survey were analyzed applying structural equation modelling with Amos software. The results showed that empowerment leadership has a strong influence on employee loan this research ltd. Moreover, this leadership style stimulates employee trust, commitment and satisfaction. Besides, employee commitment has a positive effect on employee loyalty.

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Badanie poziomu zadowolenia pracowników z elastycznych form organizacji czasu pracy

Bartnicka C., Czyż R.

Systemy Wspomagania w Inżynierii Produkcji

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2017

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Vol. 6, iss. 6

11--22

PL

Przedsiębiorcy coraz częściej dają pracownikom możliwość korzystania z elastycznych form organizacji czasu pracy. Staje się to przywilejem dla pracowników. Taki system zapewnia zatrudnionym work-life balance, daje komfort psychiczny, zadowolenie i wpływa na ich chęć kontynuacji kariery zawodowej w firmie, co stanowi zarówno korzyść dla pracownika, jak i pracodawcy. Praca zawiera przegląd najczęściej stosowanych w praktyce form organizacji czasu pracy. W artykule przedstawiono wyniki i wnioski z badania przeprowadzonego w formie ankietowej, którego celem było sprawdzenie poziomu zadowolenia pracowników z elastycznych form organizacji czasu pracy.

EN

The Employers increasingly give employees the possibility of using flexible forms of organization of working time. It becomes a privilege for employees. System like that provides for employees work-life balance, gives psychological comfort, satisfaction and affects on their willingness to continue careers in the company, which is a benefit for both: the employee and the employer. The work provides an overview of the most commonly used forms of organization of working time. The article presents the results and conclusions of a survey, which the purpose was to check employee satisfaction of flexible forms of organization of working time.

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Zadowolenie z pracy : wybrane aspekty socjologiczne

Czuba B.

Nowoczesne Systemy Zarządzania

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2010

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T. 5, nr 1

89--103

EN

Satisfaction with their profession is one of important indicators of human adaptation to work. Article presents the results of survey among women soldiers, about their satisfaction with the work. Results obtained in test enables them to establish that women soldiers are generally satisfied with the work. Taking these results into consideration you can expect good adaptation of women in the army. It seems reasonable also to observe the dynamics of social change in this area.