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1 2024

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The role of the leader in building the mental toughness of the team of employees

Miszczak Marta

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

2024

z. 199

425--439

Purpose: The purpose of the article is to expand the knowledge on the issue of building mental toughness of the employee team and the role that the leader plays in this process. Design/methodology/approach: A review of the literature indicates that there are more and more publications in this area, but they still lack conclusions supported by the results of empirical research. This article presents the results of a study on the mental toughness of the leader and team. Empirical material was obtained from 198 managers, representing companies located in Poland. The survey was conducted in 2023 using a diagnostic survey method, CAWI technique and an author's survey questionnaire. The survey was preceded by a critical analysis of domestic and foreign literature on mental toughness. Findings: A review of the literature points to increasing publications on mental toughness, but they still lack conclusions supported by empirical research. However, these are ratings in the vicinity of the good rating without exceeding it. Of the traits and behaviors that build mental toughness, leaders rated the highest: confidence in their own competence, perseverance in achieving the goal, and precise goal setting. Areas that need improvement are related to properly understood risk-taking and challenge-taking. Building team resilience on the part of the leader mainly manifests itself in supporting employees' creativity, actively listening to them and learning about their strengths and weaknesses. Unfortunately, to a lesser extent, leaders are concerned with ensuring employees' work-life balance. Research limitations/implications: Among the problems that accompanied the organization of the study were the disordered terminology of mental toughness in the literature and the diversity of its definitions, which made it difficult to operationalize the concept. The impossibility of expanding the issue of mental toughness on the basis of the results from the study undertaken should also be considered a certain limitation. This is a result of the fact that the questions on the mental toughness of the leader and the team were a small part of the questions in the questionnaire of the survey on leadership during a crisis. It is also worth noting that the results obtained are the result of the self-assessment of managers, and in such situations one should always expect the risk of an overestimation. Originality/value: The issue of mental toughness of work teams is a little-studied area in both domestic and foreign literature. Publications devoted to it are usually literature reviews or conceptual works. Therefore, the results of the research presented in this article have a cognitive value, especially in relation to Polish realities.