Wyniki wyszukiwania - BazTech

1

Using the advantages of the KANO model in the process of designing a modern summer house

Jagusiak-Kocik Marta

Budownictwo o Zoptymalizowanym Potencjale Energetycznym

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2022

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Vol. 11

49--56

EN

The aim of the study was to define and assign to an appropriate group the attributes that the client is looking for and requires when deciding to buy a summer house. This aim was achieved through the use of the KANO model, which helps to define and divide the attributes of a given product into four groups: must-have attributes, one-dimensional attributes, delighters and mistakes. The KANO model was used in a construction company in the process of designing a modern summer house. A questionnaire was carried out, the aim of which was to select a representative group and to investigate what attributes customers who decide to build a summer house are looking for. The result of the survey was the identification of 4 groups of attributes and obtaining information that could support the design of a modern summer house. The results showed that customers are looking for a summer house project, which has, among others attributes, solutions that can enable the house to be used as a year-round house.

2

Social awareness and responsibility in context of Polish service companies

Ingaldi Manuela, Brožovà Silvie, Zhuravskaya Marina

System Safety : Human - Technical Facility - Environment

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2021

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Vol. 3, nr 1

71--78

EN

The enrichment of the society and the consumptive lifestyle caused that customers buy more and more, having different, often very high requirements as to the purchased products and services. They often do not realize that production of such products requires more and more materials, energy and other means of production. All this leads to high exploitation of the environment. Even if the resources of the natural environment are not exhaustible, they do not keep up with their rebuilding at this pace of exploitation. That is why social awareness and responsibility both of producers and customers play such an important role. They are one of the instruments needed to operate in accordance with the concept of sustainable development. The aim of the research was to examine social awareness and responsibility among customers of service enterprises. The research was conducted with the use of an online survey, which allowed to show whether the customers of such enterprises are interested in the concept of the sustainable development, if they take it into account when using various services. The need for environmental education was indicated, which could strengthen the social awareness and responsibility among Polish customers.

3

The technique to precisely design the product in a house of quality considering current customers' requirements

Siwiec Dominika, Pacana Andrzej

Quality Production Improvement - QPI

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2021

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Vol. 3, Iss. 1

9--16

EN

The competitive and turbulent environment generates the need to use various techniques to determine the level of product quality. In this aim, it is necessary to determine the direction of improvement attributes and function of the product based on customer requirements, which are usually uncertain. Therefore, the aim of the article is to propose the technique to improve the product quality by precisely determine the customers' requirements and the importance of the quality parameters for the current attributes of the product. This technique is a combination of methods i.e.: the QFD method (Quality Function Deployment) with the GRA method (Grey Relational Analysis). Using the QFD method, customer requirements were translated into technical features of the product. In turn, using the GRA method the imprecise customers' requirements were reduced and the importance of quality parameters was determined in a more accurate way. A test of a combination of the QFD and GRA methods for the household vacuum cleaner was made. The originality of the article is ensuring a precise study of the current attributes of the product from the point of customer satisfaction.

4

The practical use of the QFD method in relation to a passive house project

Jagusiak-Kocik Marta

Budownictwo o Zoptymalizowanym Potencjale Energetycznym

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2021

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Vol. 10 Nr 2

105--112

EN

The aim of the study was to use one of the quality management methods - the QFD method - in a design office offering, among other things, passive house designs. In addition, the effectiveness of the QFD method in the passive house design process was assessed, and the strength of the relationship between customer requirements and technical parameters was analyzed. Achieving these goals was done through the use of respondents’ answers regarding the studied issue as well as the creation and analysis of a quality house, the parts of which were related to each stage of the QFD method. The study confirms the effectiveness and versatility of the QFD method in the field of construction services, and also confirms the large number of strong relationships that exist between customer requirements and the technical parameters related to the construction of a passive house.

5

Analiza systemu zarządzania jakością w przedsiębiorstwie X

Szymańska A., Ogórek M., Budzik-Nowodzińska I.

Logistyka

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2012

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nr 6

PL

Celem funkcjonowania przedsiębiorstw produkcyjnych jest osiąganie zysku. Na współczesnym konkurencyjnym rynku możliwe jest to jedynie poprzez spełnienie wymagań klientów, a więc produkowanie wyrobów w określonych właściwościach. Jakość wyrobu bezpośrednio wiąże się z jakością procesów logistycznych w przedsiębiorstwie produkcyjnym. W analizowanym przedsiębiorstwie półprodukty i surowce stanowią od 50 do 70 % wartości wyrobu finalnego. Dlatego też ich jakość i koszty mają bezpośredni wpływ na produkt końcowy, jego konkurencyjność oraz jakość względem wyrobów substytucyjnych.

EN

The manufacturing companies ‘quality’ is referenced to the specific characteristics of the product. The measure of these parameters is determined by the level of quality, or its measure. Product quality is directly related to the quality of logistic processes in a manufacturing company. semi-finished products and raw materials accounted for 50 to 70% of the final product. Therefore, their quality and costs have a direct impact on the final product, its competitiveness and the quality of substitute products.

6

Wiedza o kliencie a jakość usług taksówkarskich w Łodzi

Wróbel M., Busse N.

Problemy Jakości

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2010

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R. 42, nr 7

45-50

7

Rozpoznanie i zaspokojenie wymagań klienta z wykorzystaniem modelu Kano

Wiśniewska M.

Problemy Jakości

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2009

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R. 41, nr 4

6-10

EN

Noriaki Kano has developed a very effective method to characterize customer needs. He proposed to divide product or service features into six attributes: one-dimentional, must-be attributes, attractive, questionable, indifferent and reverse and presented the relations between them, constructing the Kano Model. The Kano method of implementing the Model, based on assessment and evaluation of customer requirement, consists of some general steps like: identification of customer's needs and expectations, construction of the Kano questionnaire, administrating customer interviews and interpretation and evaluation of the results. The publication focuses on implementing the Kano Model and on develops general steps into particular stages, that help to understand the methodology. The example given is tourist backpack.

8

Wykorzystanie metody Qfd do zapewnienia jakości w przemyśle meblarskim

Prus A., Selejsed J.

Prace Naukowe Instytutu Technologii Maszyn i Automatyzacji Politechniki Wrocławskiej. Konferencje

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2000

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Vol. 78, nr 36

195-198

PL

Analizując zachowanie się przedsiębiorstw na współczesnym, konkurencyjnym rynku możemy zauważyć ciągle doskonalenie wyrobów, poprawę jakości obsługi klientów, bezpośrednie kontakty z klientami oraz wpływ klienta na jakość wyrobu, itp. Jest to oznaką tego, że teoretyczne założenia metod poprawy jakości we wszystkich sferach naszego życia i pracy znajdują coraz większy posłuch i zrozumienie. Efektem tego jest wprowadzenie w przedsiębiorstwach sformalizowanych metod zarządzania jakością, poprawy jakości oraz stosunku do klienta, który coraz częściej jest traktowany jako partner, a nie jak było dotychczas jako tzw. "zło konieczne". Pomocną w tym przypadku może okazać się metoda QFD, która umożliwia oddziaływanie klienta na jakość produktu poprzez jego udział w projektowaniu. Życzeniem klienta jest aby cechy produktu, które są dla niego bardzo istotne, były uwzględnione nie tylko podczas projektowania ale również w samym wyrobie, którego będzie użytkownikiem. Korzystanie z zasad metody QFD sprawia wrażenie, że klient jest jak gdyby współodpowiedzialny za jakość produktu, bo "ingeruje" w system produkcyjny.

EN

Analysing maintenance firms on present, competitive market We can show continuous improvement of articles, improvement quality of customers service, immediate relations with customers and customer's influence on articles quality, etc. Introduction in firms methods of quality management, improvements of quality and relation to customer, which more and more often treated as partner, and not how was till now as so-called "necessary evil" is this effect. Helpful in this instance can prove QFD method, which makes possible influence customer on quality of product across his participation in projecting. Wish of customer is that features of product, which are for it very essential, was taken into account not only during projecting bin also in oneself article. Profiting from rules QFD method causes impression, that customer is as if jointly responsible for quality of product, because "interferes" in productive system.