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Tools and methods used by the Polish leading automotive companies in quality management system. Results of empirical research

Hys K.

Journal of Achievements in Materials and Manufacturing Engineering

2014

Vol. 63, nr 1

30--37

Purpose of this paper: The presentation of the results of empirical research in the leading automotive companies in Poland. The study concerned the quality management system in those organizations. In this study, there were presented chosen research results in terms of used tools, methods and thinking for quality management system (QMS) in those companies. Design/methodology/approach: The studies involved 68 decision makers representing the leading automotive companies in Poland. The basic research tool was the questionnaire survey and non - structured interview. There was used a method of non-random sampling- purposive sampling. Findings: The automotive industry is one of the leading sectors in Poland. This trade includes vehicle or spare parts makers. Poland is called European basin of spare parts [21]. Analysing the quality management system in the companies, the following was established. Companies of automotive industry have the numerous and diverse QMS implemented. The most of companies have implemented quality system, which is compatible with ISO 9001, 14000 and ISO/TS 16949 standards. Companies of automotive industry are not restricted only to ISO standards. Decision makers showed the implementation of issues typical for TQM or Kaizen. In order to demonstrate the developed structure of QMS, the decision makers indicated the tools and methods used to measure and monitor the effectiveness and efficiency of those systems. The details are contained in this study. Research limitations/implications: The study population is limited. The research was conducted on the group of decision makers. According to the author, the research needs to be expanded on the other groups of employees in the future. Especially those, who use QMS tools and methods every day. Practical implications: Presentation of the research results could be concerned as a comparative analysis for the other companies within and outside the sector. Systematized research results can be also an overview for employees of the organization. They can also encourage the employees to think over the meaning of used QMS tools and methods . Originality/value: The author of this article presented selected results of the original empiric research, conducted among employers in automotive industry in Poland.