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EN
Quality management systems, based on ISO 9001 standard, are popular management way in Poland, Europe and the world. Advantages obtained after application of management based on system and process approaches are one of the reason of great popularity of these systems. These profits are almost certain, however they can appear only when ISO 9001 system was correctly implemented and then permanently improved. In order to do it, the workers knowledge should be utilized. Collective works can be helpful in this case. These methods are not commonly used. Therefore this work presents proposals of selected methods of collective works application to optimization of jobs of teams implementing quality management systems according to ISO 9001. The analysis of possibilities of application of collective works method can be a signal showing the possibility of these methods application for effective system implementation. Imposition of the specified methods for specific stages of process implementation is not the aim of this analysis. The persons responsible for system implementation should decide about it. In is necessary to remember that skilful application of collective work methods on individual implementation stages can be helpful for efficient and effective system implementation and then for increase of probability of obtaining advantage from this enterprise.
PL
Dzięki systemom zarządzania jakością przedsiębiorstwa deklarują, że mają zwiększoną zdolność do ekspansji na nowe rynki zbytu.
EN
The most important problem of present offices is a social area or better said: the lack of appropriate methods for human resource management in public sector. One of such solutions can be the application of quality management systems. But who should them implement? What is the knowledge about such systems among public employees? The investigation results, presented by authors, are here not so stimulating. The good effects are functioning there where the up to bottom pression was applied, with high quality awareness of office bosses (of different levels). This is good way but not sufficient. Many observations, serving for candidates to implementation of e.g. ISO 9000 standards family in public administration units, are discussed and presented.
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