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Improvement and evaluation of the financial (accounting) services quality in the era of SARS-COV-2

Bagińska Izabela

Production Engineering Archives

2022

Vol. 28, Iss. 3

283--288

The changes brought about by the spread of COVID-19 require from entrepreneurs a new approach to the way they manage their businesses. Accounting offices are also facing a major challenge these days. In addition to the constant changes in tax regulations and the implementation of many new provisions concerning anti-crisis shields, the way of customer service in accounting offices has also changed as they had to adapt to the new reality. The aim of this article is to present the importance of improving the quality of accounting services in the pandemic era. The first part of the paper includes the scope of services and theoretical aspects of customer service in accounting offices in the era of SARS-CoV-2 as well as the characteristics of the concept of quality. Subsequently, the results of an anonymous survey conducted among entrepreneurs who are clients of accounting offices are presented, which contributed to the formulation of conclusions on the significance of customer service quality in accounting offices. The article highlights the significant changes in the way tasks are performed in accounting firms and financial departments. Among the modern methods of providing accounting services, two have been selected which (according to the respondents) will significantly effect on the service providing quality (in particular by limiting personal contact of contractors).

Bankowośc internetowa

Nowakowski M.

Zeszyty Naukowe. Studia Informatica / Uniwersytet Szczeciński

2006

Nr 18

115-131

Electronic banking is very expanded area of economy at the moment. It uses a lot of modern electronic channels like: bankomats, multimedia kiosks, traditional telephony and mobiles or Internet. More and more is heard about banking services which are realizing with Internet. One of the consequences is creating, alongside traditional bank departments, absolutely virtual equivalents of banks named Internet banks. They offer a lot of benefits and they slowly penetrating to our economy and social life. The main purpose of this article is description financial and electronical services which give access to bank accounts by means of Internet banks.

Leasing jako forma finansowania inwestycji. Cz. 2

Czecharowski S.

Przegląd Komunikacyjny

2001

R. 40, nr 5

13-20