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Proposal of the e-services quality scale – preliminary results

Ingaldi Manuela

System Safety : Human - Technical Facility - Environment

2023

Vol. 5, iss. 1

160--171

Quality plays a crucial role in both e-commerce and online stores because customers expect not only convenient shopping but also satisfaction with products and services. High-quality services and products contribute to increased customer loyalty and the establishment of a positive company image in the competitive online market. In the case of e-commerce, the main attributes considered when evaluating quality are those related to the functioning of the website through which the customer orders products. The main goal of the study was an attempt to compile attributes that would reflect the quality of a specific e-service, especially an e-commerce store, and influence customer satisfaction. Based on the list of attributes, an effort was made to identify those most important to customers. The research results, the importance of individual attributes and groups, further demonstrate what customers pay particular attention to in e-shops and what matters to them. Emphasizing the fulfillment of these attributes is crucial.

Bankowośc internetowa

Nowakowski M.

Zeszyty Naukowe. Studia Informatica / Uniwersytet Szczeciński

2006

Nr 18

115-131

Electronic banking is very expanded area of economy at the moment. It uses a lot of modern electronic channels like: bankomats, multimedia kiosks, traditional telephony and mobiles or Internet. More and more is heard about banking services which are realizing with Internet. One of the consequences is creating, alongside traditional bank departments, absolutely virtual equivalents of banks named Internet banks. They offer a lot of benefits and they slowly penetrating to our economy and social life. The main purpose of this article is description financial and electronical services which give access to bank accounts by means of Internet banks.