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Verification of use the cognitive agents for users’ opinions analysis related to e-banking

Hernes M., Chojnacka-Komorowska A., Matouk K.

Information Systems in Management

2017

Vol. 6, No. 2

97--108

Dynamic development of e-banking caused extremely difficult to make a choice, by individual user, which services to use. In cyberspace it is possible to find many opinions about these services, but their reading, objectively evaluating and comparing them with each other is very time consuming and subject to high possibility of error or not find major reviews in terms of decision making by user. It is therefore necessary to automated processing of unstructured knowledge (in particular customer opinions) associated with e-banking. The purpose of this paper is to analyze an unstructured knowledge processing capabilities in the area of e-banking using cognitive agents.