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EN
In the present paper, the most important aspects of computer algebra systems applications in complicated calculations for classical queueing theory models and their novel modifications are discussed. We mainly present huge computational possibilities of Mathematica environment and effective methods of obtaining symbolic results connected with the most important performance characteristics of queueing systems. First of all, we investigate effective solutions to computational problems appearing in queueing theory such as: finding final probabilities for Markov chains with a huge number of states, calculating derivatives of complicated rational functions of one or many variables with the use of classical and generalized L’Hospital’s rules, obtaining exact formulae of Stieltjes convolutions, calculating chosen integral transforms used often in the above-mentioned theory and possible applications of generalized density function of random variables and vectors in these computations. Some exemplary calculations for practical models belonging both to classical models and their generalizations are attached as well.
EN
In the present paper, we analyze the model of a single–server queueing system with limited number of waiting positions, random volume customers and unlimited sectorized memory buffer. In such a system, the arriving customer is additionally characterized by a non– negative random volume vector whose indications usually represent the portions of unchanged information of a different type that are located in sectors of unlimited memory space dedicated for them during customer presence in the system. When the server ends the service of a customer, information immediately leaves the buffer, releasing resources of the proper sectors. We assume that in the investigated model, the service time of a customer is dependent on his volume vector characteristics. For such defined model, we obtain a general formula for steady–state joint distribution function of the total volume vector in terms of Laplace-Stieltjes transforms. We also present practical results for some special cases of the model together with formulae for steady–state initial moments of the analyzed random vector, in cases where the memory buffer is composed of at most two sectors. Some numerical computations illustrating obtained theoretical results are attached as well.
EN
In the present paper, we concentrate on basic concepts connected with the theory of queueing systems with random volume customers and a sectorized unlimited memory buffer. In such systems, the arriving customers are additionally characterized by a non-negative random volume vector. The vector’s indications can be understood as the sizes of portions of information of a different type that are located in the sectors of memory space of the system during customers’ sojourn in it. This information does not change while a customer is present in the system. After service termination, information immediately leaves the buffer, releasing its resources. In analyzed models, the service time of a customer is assumed to be dependent on his volume vector characteristics, which has influence on the total volume vector distribution. We investigate three types of such queueing systems: the Erlang queueing system, the single-server queueing system with unlimited queue and the egalitarian processor sharing system. For these models, we obtain a joint distribution function of the total volume vector in terms of Laplace (or Laplace-Stieltjes) transforms and formulae for steady-state initial mixed moments of the analyzed random vector, in the case when the memory buffer is composed of two sectors. We also calculate these characteristics for some practical case in which the service time of a customer is proportional to the customer’s length (understood as the sum of the volume vector’s indications). Moreover, we present some numerical computations illustrating theoretical results.
EN
In the paper, we investigate a single-server queueing system with unlimited memory space and non-homogeneous customers (calls) of the two following types: 1) external customers that are served by the system under consideration, 2) internal customers that arrive and interrupt the service process only when an external customer is being served. The external customers appear according to a stationary Poisson process. Customers of each of the above-mentioned types are characterized by some random volume. The customer service time depends arbitrarily on its volume. Two schemes of customer service organization are analyzed. The non-stationary and stationary distributions of the total volume of customers present in the system are determined in terms of Laplace and Laplace-Stieltjes transforms. The stationary first and second moments of total customers volume are also calculated. The obtained results are used to approximate loss characteristics in analogous systems with limited buffer space. Numerical examples illustrating theoretical results are attached as well.
EN
In the present paper, we investigate a multi-server queueing system with heterogeneous servers, unlimited memory space, and non-homogeneous customers. The arriving customers appear according to a stationary Poisson process. Service time distribution functions may be different for every server. Customers are additionally characterized by some random volume. On every server, the service time of the customer depends on their volume. The number of customers distribution function is obtained in the classical model of the system. In the model with non-homogeneous customers, the stationary total volume distribution function is determined in the term of Laplace–Stieltjes transform. The stationary first and second moments of a total customers volume are calculated. An analysis of some special cases of the model and some numerical examples are also included.
EN
A multi-server queueing system with two types of customers and an infinite buffer operating in a random environment as a model of a contact center is investigated. The arrival flow of customers is described by a marked Markovian arrival process. Type 1 customers have a non-preemptive priority over type 2 customers and can leave the buffer due to a lack of service. The service times of different type customers have a phase-type distribution with different parameters. To facilitate the investigation of the system we use a generalized phase-type service time distribution. The criterion of ergodicity for a multi-dimensional Markov chain describing the behavior of the system and the algorithm for computation of its steady-state distribution are outlined. Some key performance measures are calculated. The Laplace–Stieltjes transforms of the sojourn and waiting time distributions of priority and non-priority customers are derived. A numerical example illustrating the importance of taking into account the correlation in the arrival process is presented.
EN
In many various practical problems we often deal with computing distribution functions of sums of independent non-negative random variables. In applied mathematics (ex. queueing theory) we can find many formulas with Stieltjes convolutions of distribution functions of random variables of the same type. Finding convolutions on the base of definition is not easy and convenient, because there are some technical problems connected with computations. There are some interesting ways to obtain such distribution functions applying other methods. In this paper we present methods connected with applications of generating functions and Laplace-Stieltjes transforms.
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