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Assessing telecommunication contractor firms using a hybrid DEA-BWM method

Valizadeh Omid, Ghiyasi Mojtaba

Operations Research and Decisions

2023

Vol. 33, No. 4

189--200

Telecommunication companies have an important role in technology development, so evaluating the performance of these companies has been an interest of managers. This article uses a hybrid method using data envelopment analysis (DEA) and the best-worst method (BWM) to measure the performance of communication companies. The hybrid DEA-BWM method is used for the weight determination and performance assessment of 17 telecommunication contractor firms in the Khorsan Razavi province of Iran. We considered four inputs: gross losses, sales cost, legal reserve, and fixed assets. On the other side, three outputs including operation income, operation profit, and retained earnings are considered as outputs. Considering the input-output parameters and using the hybrid method by seven selected criteria, we rank all contractor firms. We found that the BPM firm has the best performance while and GKS firm is found as the firm with the weakest performance. Compared with the classical DEA methods, we found more reliable results with higher discrimination power, using the hybrid DEA-BWM.