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Analysis of taxi service organizing and regulation for Baku city

Vailiyev Vilayat, Dashdamirov Fuad, Gurbanov Azer, Ismayilova Aynura

Zeszyty Naukowe. Transport / Politechnika Śląska

2023

z. 118

229--242

With the expansion of the use of digital technologies, the nature of almost all service industries has changed. Taxi services are no exception. The use of mobile applications, and the creation of call centres, have simplified the access of passengers to taxis and created a new situation. Despite this, with the emergence of a new situation, new problems appeared. This article aims to study taxi services organization and regulation. Thus, surveys were conducted to study attitudes towards offered services for passengers and drivers, the main participants in the taxi market. The questionnaires are aimed at studying the satisfaction of passengers and the attitude of drivers to working conditions. The total weight of using a taxi in comparison with other types of urban transport is determined. The frequency and main reasons for requests for taxi services were identified. This paper also studied the degree of use of mobile applications for calling a taxi and the distribution of orders between taxi companies. Surveys among drivers were mainly aimed at studying the mode of their work and their attitude to the conditions offered by taxi companies. To solve the identified problems, an appropriate regulation method through a single digital platform was proposed.

Improvement of urban taxi services by using a mobile application

Pashkevich A., Makarov I., Shubenkova K.

Archives of Transport System Telematics

2018

Vol. 11, iss. 2

48--54

Traditionally, besides personal vehicles, individual passenger transportation is carried out by taxi services. These services have both positive sides, such as, for example, door-to-door delivery and comfort, as well as negative sides, such as the high cost of the trip. On the one hand, the services, such as Uber and Gett, attract customers with the help of low prices, but, on the other hand, they have a number of disadvantages, the main of which is the problem concerning transportation security. In addition, it must be mentioned that the usage of individual transport is often associated with incomplete load of vehicles, which causes an additional negative impact on the environment as well as on the road network. This article presents a decision support system for taxi dispatch services based on the model of optimal route choice. Optimization is carried out with the help of multifactor analysis of transportation requirements and selection of the optimal route in accordance with given priorities. Such a system will reduce the cost of transportation through the selection of fellow travelers as well as a negative impact on the environment by using a mobile application.