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Measuring social media engagement on sports club websites

Kowalski Sławomir

Organizacja i Zarządzanie : kwartalnik naukowy

2022

nr 2

39--50

Purpose: The main purpose of this article is to measure the effects of the communication of football sports clubs using social media. An additional aim is to create a versatile, flexible tool for managing online communication. Design/methodology/approach: The method of a taxonomic synthetic development measure was used to achieve the intended purpose. This measure was calculated using data covering the activity of selected sports clubs on Facebook (Meta) from 1 to 10 October 2022 and the users' perception of this activity. The subjects of the study were sports clubs of the highest men's football competition class in Poland. Findings: The study resulted in a ranking of the optimal use of Facebook (Meta) in the communication of clubs with their stakeholders. Research limitations/implications: The main limitations of the study are the variety of factors that may influence the communication management of sports clubs and the fact of similarity between the subjects of the study. The main focus of the paper is to show how data from web statistics can be used. In the future, the method can be adapted to communication management problems. Practical implications: The research method used in the paper is flexible, which allows it to be used freely to find out the effectiveness of companies' social media activities. Companies operating in homogeneous markets are provided with a tool for identifying their competitive positioning in terms of marketing communication. Social implications: It is assumed that, with the optimal application of the proposed statistical method, companies, not only sports clubs, gain a tool to objectively assess their communication management policy through social media. The method replaces the qualitative assessment of this management, the position among different types of media or competitors. Originality/value: The article is aimed at fims operating in a single market, where benchmarking is used in online communication. The novelty is that this is the only application of the taxonomic method of synthetic development measure in the management of communication through social media.