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Performance management system for primary healthcare services providers

Korneta Piotr

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2021

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z. 153

239--257

EN

Purpose: The purpose of this paper is to identify critical areas of primary healthcare services providers and to develop a performance management framework for these organizations. Design/methodology/approach: Firstly, 12 semi-structured interviews with decision makers experienced with management of primary healthcare services providers are being conducted. Next, based on obtained results, holistic conclusions and the performance management system for primary healthcare services providers are being provided. Findings: Performance management of primary healthcare services providers is highly reliant on significant stakeholders, namely: patients, medical doctors, nurses and midwifes, stockholders and National Healthcare Fund. Failure to include any of stated stakeholders would result in considerable underperformance. The proposed framework postulates to focus on the performance management of the following 3 areas: (1) operations management, (2) risk and compliance and (3) development so that stated stakeholders are satisfied and provide, in exchange, their contribution to the organization. Research limitations/implications: The scope of this paper has been limited only to small and medium sized clinics located in Poland. Practical implications: Proposed in this study performance management framework, due to its simplicity, should be a useful tool for practitioners to adapt and apply in their organizations. Originality/value: The first performance management framework for primary healthcare services providers in Poland is being proposed. Since, the proposed framework acknowledges wider society, the developed concept should provide sustainable solutions for organizations willing to implement it.

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Linking a performance management system and competencies: qualitative research

Korenková Veronika, Závadský Ján, Lis Marcin

Engineering Management in Production and Services

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2019

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Vol. 11, no. 1

51--67

EN

The main purpose of the paper is to identify the group of indicators that are most widely used in the manufacturing area worldwide, to identify the responsibility and authority for measuring and evaluating business performance, and to create an illustrative competency-based model for a performance management system within a business. The paper covers two areas that are important in the maintenance of sustainable business performance. The first area focuses on a performance management system and its key performance indicators as an important element in every performance management system within a business. The article also presents the theoretical background of the Z-MESOT method, which is applied to define the consistency of these indicators in practice. The second area is dedicated to defining a competency-based model and competences related to the measurement and assessment of performance, which have been extracted from other general competences. This paper presents findings from qualitative research to eliminate the bottlenecks of the Z-MESOT matrix that was transposed into a questionnaire. The questionnaire, as well as structured interviews, helped identify differences in responsibility attributes of the Z-MESOT matrix regarding the size of the researched businesses. The paper offers a list of competences related to the key performance indicators that can be used for following theoretical and practical research.

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System zarządzania wydajnością urządzeń zasilających i chłodzących. Cz. 1.

Kubiczek S.

Chłodnictwo i Klimatyzacja

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2013

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nr 7

38--40

PL

Zarządzanie wydajnością infrastruktury fizycznej centrum danych jest zdefiniowane jako działanie lub proces mające na celu zapewnienie sprawnego dostarczenia mocy, chłodzenia i przestrzeni w odpowiednim czasie i w odpowiedniej ilości w celu wsparcia obciążeń i procesów IT.

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System zarządzania wydajnością urządzeń zasilających i chłodzących. Cz. 2, Wydajność na poziomie systemu

Kubiczek S.

Chłodnictwo i Klimatyzacja

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2013

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nr 9

41--42

PL

Zarządzanie wydajnością infrastruktury fizycznej centrum danych jest zdefiniowane jako działanie lub proces mające na celu zapewnienie sprawnego dostarczenia mocy, chłodzenia i przestrzeni w odpowiednim czasie i w odpowiedniej ilości w celu wsparcia obciążeń i procesów

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System zarządzania wydajnością urządzeń zasilających i chłodzących. Cz. 3, Zarządzanie wydajnością

Kubiczek S.

Chłodnictwo i Klimatyzacja

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2013

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nr 12

30--32

PL

W poprzednich częściach w numerach 7/2013 i 9/2013 stworzyliśmy strukturę do obliczania dostarczanej energii oraz zapotrzebowania w zakresie zasilania i chłodzenia. Zajmijmy się zatem kwestią zarządzania wydajnością.