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Badania opinii pracowników jako jedno z narzędzi coachingu menedżerskiego

Szostek D.

Problemy Jakości

2009

R. 41, nr 8

22-25

There are five most frequently mentioned managerial skills: leadership, building shared vision, team communication and conflict solving, analysis of mental models and systemic thinking. Managerial coaching draws special attention to developing these skills. The paper examines the third of the skills which is to take care of proper communication in the company. Surveying employee opinion is pointed out as particularly useful as it serves not only to gain valuable information to a manager but also to give vain to negative emotion by a team or to build trust to superiors. The conclusions are supported by cited research as well as the author's research carried out in Torun companies.