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Expectations of manufacturing companies for suppliers regarding the improvement of their processes

Urbaniak Maciej, Zimon Dominik, Madzik Peter

Archives of Transport

2023

Vol. 68, iss. 4

157--174

The article presents the results of conducted empirical research in which an attempt was made to identify the expectations of manufacturing companies towards suppliers in terms of process (logistics customer service, supervision over property customer, production monitoring, supplier supervision) improvement. The research was conducted using the Computer Assisted Telephone Interview (CATI) technique. The research covered 150 production medium and large size companies (employing over 50 people) who were suppliers for enterprises from the automotive, electromechanical and chemical sectors operating in the Polish industrial market. The expectations of production companies towards their suppliers regarding improvement of processes concept were assigned a rank on a scale from one (the least important criterion) to five (the most significant). The analysis of the results of the conducted research shows that the implementation of management tools such as international organizational standards (ISO), Kaizen or Lean Management by companies that are purchasers may affect the expectations towards suppliers in terms of improving their processes. The considerations undertaken in this article confirm that in order to compete on the modern market, close cooperation and cooperation within the supply chain are needed. Representatives of the surveyed manufacturing companies notice this fact and set high expectations for their suppliers in virtually all the surveyed aspects. Conducted research shows that suppliers must pay special attention to the implementation of processes related to ensuring and improving the technical quality of products by focusing on improving control and supervision processes and logistical aspects of customer service. Proper implementation and improvement of these processes requires a methodical approach. Based on the obtained research results, managers of organizations supplying manufacturing companies can obtain important information that will be used to improve processes that are important from the point of view of their recipients. On this basis, they can make an optimal allocation of resources and modify the management style to improve cooperation with manufacturing companies.

Exploratory qualitative study of the supply chain management practices in the moroccan companies

Haddouch Hajar, Fath Khadija, El-Oumami Mohamed, Beidouri Zitouni

Management Systems in Production Engineering

2022

nr 1 (30)

1--8

Nowadays, the competitive, fast-moving business environment has permanently transformed the supply chain and the management of its functions. Convinced of new opportunities offered by the global economy, Morocco has opted for a new industrial strategy based on Supply chain management practices aimed at improving the performance and making the country an attractive space for global value chains. The main aims of this paper are to evaluate the literature on the different definitions, approaches, trends and practices of the supply chain man-agement, and presents results of a semi-directive qualitative study conducted in Morocco in order to obtain a deeper understanding of the supply chain management practices implemented in the Moroccan context. The results indicate that the practices of companies based in Morocco are highly linked to the management of the supplier and customer relationship and internal integration among the internal functions of the firms.