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Students’ opinions of service quality in the field of higher education

Puchała Jacek

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2020

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z. 143

259--274

EN

Abstract: The reform of higher education has introduced some changes in the scoring of publications and the award of degrees and academic titles. Missing are changes in the regulations concerning the financing of studies. Students still do not know how much money is spent on their education. Thus, financial resources should be reflected in the quality of information received. This article is a case study of students of Economics and Management from the Faculty of Agriculture and Economics of the University of Agriculture in Krakow and the Faculty of Management and Production Engineering of the State Vocational College in Oświęcim. The SERVQUAL survey method was applied. The research was conducted during the summer semester of the 2018/19 academic year. The results of the research indicate that students at the public college in Oświęcim have higher expectations than those from the university in Kraków. The students of the University of Agriculture evaluated the quality of their education as being closer to their expectations. Moreover, students of part-time studies are usually more demanding than their full-time counterparts. However, it is easier to satisfy lower expectations. Through appropriate marketing of the university, the marketed product can be shaped in such a way that the quality assessment is satisfactory for the university.

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Students’ perception of attributes of independent colleges of business profile in the market of higher education in Poland

Dejnaka A., Kulig-Moskwa K., Łobos K., Nogieć J., Szewczyk M.

Management

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2016

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Vol. 20, no. 2

339--359

EN

The article examines the general attributes which are in use by clients (students) in the process of evaluation of non-public colleges of business profile in Poland. The evaluations are presented in comparison with other academic institutions having the same profile, both independent and public ones. In the research part, the method of factor analysis was used with the aim of distinguishing the general values which are in students’ use. The most important conclusion resulting from the work is that students of non-public colleges perceive two basic types of attributes regarding a business school, that is practical and academic assets, yet they are most clearly governed by a more pragmatic than academic system of values and choose colleges which – beyond any doubt – offer the model of vocational teaching supported by practice.

PL

Artykuł traktuje o generalnych wartościach będących w użyciu klientów (studentów) w procesie oceny uczelni niepublicznych o profilu biznesowym w Polsce. Oceny te są prezentowane w porównaniu z innymi uczelniami wyższymi o profilu biznesowym, tak niepublicznymi jak i publicznymi. W części badawczej zastosowano analizę czynnikową celem wyróżnienie generalnych wartości będących w użyciu studentów. Najważniejszym wnioskiem wynikającym z pracy jest ten, iż studenci uczelni niepublicznych dostrzegają dwa zasadnicze typy wartości szkolnictwa biznesowego, jakimi są wartości praktyczne i wartości akademickie, lecz najwyraźniej kierują się bardziej pragmatycznym niż akademickim systemem wartości i wybierają uczelnie, co do których nie ma wątpliwości, że preferowany jest w nich model nauczania zawodowego wsparty praktykami. Generalnie takie wyniki badań nie powinny zaskakiwać, gdyż znaczna część młodszego pokolenia i osób pracujących w Polsce ma pragmatyczne a nie idealistyczne podejście do życia a dodatkowo intuicyjnie wykazuje przeświadczenie, że studiowanie wsparte praktyką jest bardziej efektywne, co potwierdzają badania innych autorów przytaczane w artykule.

3

Logistics education and students' expectations

Pawlak N., Kudelska I.

Logistics and Transport

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2012

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Vol. 14, No. 1

37-44

EN

Nowadays logistics education has a stable position on the education services market. However, the question arises - how did it look before? What is more, customer requirements as well as competition cause that universities search for new solutions and they aim to meet herein requirements. Hereby paper presents a description of logistics education in Poland especially at academies and refers it to results of survey conducted among students.