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1
Content available Support in ISO 9001:2015
Wolniak Radosław
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
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2019
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z. 137
247--261
EN
The aim of the paper is to carry out an analysis of support processes in an organisation that has implemented the ISO 9001:2015 system. According to ISO 9001:2015 requirements, an organisation shall determine and provide the resources needed for the establishment, implementation, maintenance and continual improvement of a quality management system. The organisation shall determinate and provide the persons necessary for the effective implementation of its quality management system and for the operation and control of its processes. The aim of the paper is to analyse the problems connected with the support of the organisation in the ISO 9001:2015 implementation process.
2
Content available Planning in ISO 9001:2015
Wolniak Radosław
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
|
2019
|
z. 137
233--246
EN
The aim of the paper is to carry out an analysis of planning process in an organisation that has implemented the ISO 9001:2015 system. In the paper, we described elements of this planning, which is essential to achieve the intended benefits of a quality management system. Planning needs to be done by everyone in the organisation, but it is significant for the process owner, considering the impacts on achieving the planned outputs of quality management processes. The aim of the paper is to analyse the problems connected with the planning of the organisation in the ISO 9001:2015 implementation process.
3
Content available Leadership in ISO 9001:2015
Wolniak Radosław
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
|
2019
|
z. 133
137--150
EN
The aim of the paper is to analyze the question connected with leadership in the implementation and management of the ISO 9001:2015 system. In the paper we presented the definitions of leadership, some examples of leadership styles and the motivation method used in those styles, problems connected to communication-related quality management issues, using leadership methods to fulfill customers’ needs. Top management demonstrates leadership and the ability to commit to customer focus within particular organization.
4
Content available Context of the organization in ISO 9001:2015
Wolniak Radosław
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
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2019
|
z. 133
121--136
EN
The aim of the paper is to analyze the question connected with the context of the organization in the organization implemented ISO 9001:2015 system. In the paper we described the elements of the context of the organization and their influence on the activity of the firm, the needs and expectations of the interested parties and methods for monitoring the needs of the interested parties. The external and internal issues relevant to an organization are determined during management reviews. Top management assigns monitoring issues to appropriate process owners for monitoring. The process owner should monitor the issues and prepare appropriate reports indicating the methods and results of the whole monitoring process. If feasible, appropriate metrics are also advised for presenting the results.
5
Strony zainteresowane
Kleniewski A.
Problemy Jakości
|
2003
|
R. 35, nr 2
42-43
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