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Service model of smart tourism cities integrated with low-altitude technology

Luo Tian Yang

Engineering Management in Production and Services

2025

Vol. 17, no. 1

92--110

The purpose of this study is to propose a comprehensive service model for integrating low-altitude technology into Guangzhou’s smart tourism ecosystem. This model aims to address the critical technological, operational, and governance challenges faced by urban tourism systems, providing a scalable framework to enhance operational efficiency, visitor satisfaction, and collaborative management. The study employs a theoretical approach by developing a three-layered service model based on extensive literature analysis, policy review, and case studies of drone applications in tourism. The model comprises the Core Technology Layer, Service Application Layer, and Governance and Collaboration Layer, each of which incorporates specific influencing factors, such as R&D investments, operational efficiency, and policy support. The research identifies the critical role of low-altitude technology, including drones, AI, IoT, and big data platforms, in transforming urban tourism systems. The findings demonstrate how real t ime data processing and seamless governance can enhance tourism services, such as monitoring, emergency response, and immersive experiences. Additionally, the study highlights the importance of collaboration among policymakers, businesses, and stakeholders in ensuring the sustainable implementation of low-altitude technology. This paper advances the theoretical understanding of integrating low-altitude technology into smart tourism cities by developing a structured service model. It enriches the academic discourse on urban tourism by addressing the interplay between technological innovation, service delivery, and regulatory frameworks, providing a foundational framework for future research. The proposed service model offers actionable insights for policymakers, urban planners, and businesses in Guangzhou and other urban tourism cities. By aligning technological infrastructure with service delivery and governance, the model provides a roadmap for improving operational efficiency, enhancing visitor experiences, and fostering public-private partnerships. It also offers guidance for addressing key challenges such as regulatory barriers, public acceptance, and cost-benefit considerations, paving the way for more efficient and sustainable tourism systems.

Exploration and implementation of a smart tourism destination with the 6As framework & TOPSIS (case study: Wakatobi, Indonesia)

Agustan, Rianse Usman, Sukotjo Endro, Faslih Arman

Przegląd Naukowy Inżynieria i Kształtowanie Środowiska

2024

Vol. 33, No. 4

419--442

Wakatobi represents huge potential for smart tourism due to the rich natural, cultural, and man-made resources available. The objective of the research is to identify and analyze the tourism potential of Wakatobi by using the 6As framework (attractions, accessibility, amenities, available packages, activities, and ancillary services) and applying the Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) method to rank the potential tourist destinations. Field observations, collection of secondary data, and stakeholder interviews were conducted to arrive at comprehensive data on the tourism assets of the islands. The result of the exploration successfully recorded 160 attractions in the form of geographical destinations and activities with a variety of visitor facilities around them, which were measured using the 6As framework. The TOPSIS results indicated that Wangi-Wangi Island had the highest rank (0.87) in overall tourism potential compared to the others due to better infrastructural conditions, diverse attractions, and better facilities. Furthermore, it revealed major discrepancies among the islands, thus requiring focused improvements related to accessibility and services for less developed areas like Kaledupa (0.28), South Kaledupa (0.26), and Tomia (0.25). This study provides the basic insights for policymakers and stakeholders to invest in the right areas to ensure balanced and inclusive growth, increasing the tourism attractiveness of Wakatobi with a focus on sustainability and community involvement.