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1 2012

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Functioning of e-administration exemplified by the Silesian Province – research results

Wolniak R., Skotnicka-Zasadzień B.

Zeszyty Naukowe / Akademia Morska w Szczecinie

2012

nr 32 (104) z. 1

119-125

The article presents functioning of e-administration in the Silesian Province. Respondents from different towns in the Silesian Province evaluated the following issues: benefits of using an e-office, the medium used for communication with an e-office, the level of customer satisfaction with e-administration functioning. The research results were analysed by exploratory factor analysis. The main advantages of using e-administration which were quoted by the surveyed include: the promptness of settling matters and the lack of queues. Three hidden factors related to the benefits of using an e-office were defined by means of exploratory factor analysis: accessibility, communication and costs, as well as safety. On the basis of the conducted investigations it can be stated that in the process of introducing e-administration it is necessary to be exercise caution and constantly control the level of these services quality.