In the article methods of control over risks of the service enterprises during creation of customer-oriented firm service system are analyzed. It is shown that system approach to risk management ensures the adoption of science-based solutions, minimizes consequences of risk situations. One of ways to calculate an integrated indicator of the risk of loss of the service enterprise competitiveness is described. Variants of the risk assessment to reduce the effectiveness of service enterprises by monitoring indicators based on the results of their monitoring are given.
RU
В статье анализируются методы управления рисками сервисных предприятий при создании клиентоориентированной системы фирменного сервиса. Показано, что системный подход к управлению рисками обеспечивает принятие научно-обоснованных решений, минимизирует последствия рисковых ситуаций. Описан один из способов расчета интегрального показателя риска потери конку-рентоспособности сервисного предприятия. Приведены варианты оценки риска снижения эффективности деятельности сервисных предприятий путем контроля показателей по результатам их мониторинга.
2
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Aiming at the failure of link and path problem in device service networks of internet of things, reliability of link and path was analyzed theoretically. Three service maintenance strategies were proposed. Firstly, idle service component joining in service network maintenance strategy, it reduces average hop counts for message delivery and service completion time between components and devices. Secondly, link-based maintenance strategy, it is local maintenance method, in case of failure of the components migration, checking its one-hop neighbors in order to quickly recover service. Finally, path reconfiguration strategy: the failure of the link is estimated theoretically according to the analysis of reconfiguration target. The establishment of the probability model for the path reconfiguration of the stability analysis is to minimize service recovery time.
PL
Przedstawiono analizę serwisu urządzęń sieci IOT biorąc pod uwagę awarie łącza internetowego.
In article the method of improvement of automobile service quality within the limits of a dealer-service network limits, by building of information-logistical system and feedback mechanism adjustment is considered. As operating influence application of the discounts` system calculated on the basis of forward orderings on spare parts arriving from the service centers is offered.
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