Wyniki wyszukiwania - BazTech

Ograniczanie wyników

Znaleziono wyników: 2

Liczba wyników na stronie

Wyniki wyszukiwania

Wyszukiwano:
w słowach kluczowych: satysfakcja pacjentów

Sortuj według:

Ogranicz wyniki do:

The impact of hospital material infrastructure elements and hospitalization quality in the opinion of patients

Daroń Marta, Baskiewicz Nicoletta, Pachura Aneta

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

2024

z. 191

117--130

Purpose: Identification of infrastructure attributes that are crucial for achieving patient satisfaction. Design/methodology/approach: Based on a literature review, an initial set of infrastructure elements (attributes) determining the level of patient satisfaction with hospitalization was identified. In the empirical part, these attributes were verified in two ways: through surveys conducted in a selected hospital and through research based on the Kano methodology (CAWI method). Findings: It was found that the availability and cleanliness of sanitary rooms, markings of hospital units and communication routes, and facilities for people with disabilities significantly influence the level of satisfaction with hospitalization. There were indicated some areas in which the managers of the studied hospital could make some improvements. For example, an attribute where changes could be recommended is I5 - facilities for people with disabilities. Research limitations/implications: The publication presents the results of the literature review, which can be expanded in further research on the topic discussed. However, this study is limited to the relatively small group of patients and respondents who participated in surveys. These limitations concern also the geographical area and the number of hospital facilities, which suggest possible directions for future research. Practical implications: The results of the study may have practical applications in the area of hospital management. Satisfaction surveys completed by patients from various hospitals will identify the infrastructure elements with the lowest patient satisfaction. Therefore, they may constitute the basis for developing guidelines to improve satisfaction with hospitalization. Additionally, the Kano methodology indicates which attributes are most important to patients. Social implications: Introducing changes in the areas of infrastructure elements indicated in the study may result not only in increased patient satisfaction with the hospitalization process, but also in a real improvement in the conditions in which patients stay. This may be important for their well-being and could influence the recovery process. Originality/value: The article presents two-track research conducted among the public and actual patients of a provincial public hospital. The methodology prepared in this way can be helpful for hospital managers because it provides insight into social expectations and the actual assessment of the examined infrastructure attributes.

Directions of changes in healthcare unit management from the patient's perspective

Baskiewicz Nicoletta, Daroń Marta, Pachura Aneta

Polish Journal of Management Studies

2023

Vol. 28. No. 1

82--100

The aim of the article is to determine the direction in which changes should be introduced in the management of healthcare units to increase patient satisfaction with the organization of services in the examined unit. It is emphasized that hospital management is a comprehensive process that includes planning, organization, coordination, and control of activities. These subprocesses are aimed at the efficient provision of medical services and the management of material and human resources. Based on the literature, the authors have identified factors influencing effective hospital management. Special attention is paid to the quality of medical care and accreditation as tools for raising quality standards. In the empirical part, the results of research conducted in a group of hospitals are presented, in which respondents assessed the level of satisfaction in selected areas. The Kano methodology was then used to understand patient expectations and classify attributes of hospital services. The results of the analysis indicated that some attributes have a neutral classification, while others are attractive to patients and generate a high level of satisfaction. The final part of the study includes recommendations for directions of changes in the management of healthcare units identified based on the conducted research.

Celem artykułu jest określenie w jakim kierunku powinny być wprowadzane zmiany w zarządzaniu jednostkami opieki zdrowotnej, aby podnieść satysfakcję pacjentów z organizacji usług w badanej jednostki. Podkreśla się, iż zarządzanie szpitalami jest kompleksowym procesem, obejmującym: planowanie, organizację, koordynację i kontrolę działań, niniejsze subprocesy mają na celu efektywne świadczenie usług medycznych, zarządzanie zasobami materialnymi oraz zasobami ludzkimi. W oparciu o literaturę przedmiotu autorki zidentyfikowały czynniki wpływające na efektywne zarządzanie szpitalami. W sposób szczególny odniesiono się do jakości w opiece medycznej oraz akredytacji jako narzędzia podnoszenia standardów jakości. W części empirycznej zawarto wyniki badań zrealizowanych w zespole szpitali, w których respondenci określili poziom satysfakcji w wybranych obszarach następnie wykorzystano metodologię Kano do zrozumienia oczekiwań pacjentów i klasyfikacji atrybutów usług szpitalnych. Wyniki analizy wskazały, iż niektóre atrybuty mają klasyfikację obojętną, podczas gdy inne są atrakcyjne dla pacjentów i generują wysoki stopień zadowolenia. Końcowym elementem opracowania są rekomendacje kierunków zmian w zarządzaniu jednostkami opieki zdrowotnej zidentyfikowane w oparciu o przeprowadzone badania.