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Digital transformation in public administration: a case study of a central government unit in the areas of safety and defence during the COVID-19 pandemic

Kukfisz Sławomir, Włodyka Ewa Maria, Markowska Dorota, Kukfisz Bożena

Zeszyty Naukowe SGSP / Szkoła Główna Służby Pożarniczej

2025

Nr 94 (tom 2)

175--187

Public administration plays a pivotal role in state functioning, fulfilling the public interest through various organizational, executive, and supervisory functions. The transition toward an information society and the digitalization of public administration presents significant challenges, requiring effective adaptation to emerging technologies. This article examines the evolution from traditional paper-based workflows to advanced electronic systems, such as EZD RP and e-PUAP, with a focus on the impact of digitalization on the efficiency and comfort of public officials, as well as the challenges associated with implementing new technologies. The study is based on a detailed analysis of computer equipment utilized in mid-2020, during the COVID-19 pandemic, within a unit of a central government agency operating in the areas of safety and defence. The findings highlight ways in which outdated technological solutions and inefficient administrative processes can negatively affect state functions. The article emphasizes the importance of improving workplace ergonomics, modernizing IT tools, and conducting training programmes as fundamental steps in optimizing public administration processes. The study underscores the necessity of adopting a multifaceted approach to modernizing public administration, considering technological, organizational, and human factors. Investments in modern IT infrastructure, ergonomic workplace environments, and proces optimization not only enhance employee productivity but also build public trust in transparent and responsive institutions. This comprehensive strategy is critical for developing an efficiente-government system.