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Business processes and performance management of medium-sized outpatient clinics through the Sars-Cov-19 period. A case study from Poland

Bitkowska Agnieszka, Korneta Piotr, Hawrysz Liliana

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2022

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z. 160

95--108

EN

Purpose: The purpose of this paper is to study how the Sars-Cov-19 pandemic has affected the processes and performance management of medium-sized outpatient clinics in Poland. Given the novelty of the studied area and lack of relevant literature, the case study approach has been employed. Design/methodology/approach: The case study was performed at CortenMedic, a medium 17 sized outpatient clinic located in Poland. We analyzed materials obtained from CortenMedic and interviewed its management board. Following an in-depth restructuring of processes, performance management, and business processes management governance, the CortenMedic adjusted to an environment and has taken advantage of opportunities. Findings: As a result, the CortenMedic recognized outstanding results superior to those before the Sars-Cov-19 period. This study shows that the business processes management and performance management should be dynamic and follow the changes identified inside and outside the companies. The changes through Sars-Cov-19 appear very quickly and are of temporary nature. We postulate the threat of the Sars-Cov-19 pandemic can be converted by the healthcare organizations into an opportunity. Research limitations/implications: Several limitations of our research must be acknowledged. Firstly, we shall note we based our study on only one organization located in Poland. Since we do not compare our results with other Polish and European clinics, obtained in this study results might not be generalizable. Practical implications: The increased role of BPM governance in the pandemic period, as compliance with processes, especially with work safety standards, become of utmost importance, posing a thrill of infection otherwise. In this sense, the postulates of this study might be applicable to other healthcare services providers. Additionally, the results of the paper can provide guidance to a decision-maker or management staff through improving the structure of primary and secondary processes depending on the needs and expectations of a dynamic environment. Social implications: The article’s findings may still offer astute insights to researchers and practitioners who wish to consider more information regarding the importance of the BPM and PM in the healthcare sector through the business process restructuring. Originality/value: The added value of the article is the answer to the question study how the Sars-Cov-19 pandemic has affected the BPM and performance management (PM) of medium 6 sized outpatient clinics in Poland.

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Problemy zarządzania miastem kurczącym się na przykładzie Bytomia

Kantor-Pietraga I., Krzysztofik R., Runge J., Spórna T.

Biuletyn Komitetu Przestrzennego Zagospodarowania Kraju PAN

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2014

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No 253

162--175

PL

Demograficzne kurczenie się miast stanowi jeden z najbardziej aktualnych problemów miast w Polsce i w Europie. Zjawisko to dotyczy wszystkich grup wielkościowych miast, w niemal wszystkich regionach Polski. Perspektywa demograficzna GUS do 2035 r. wskazuje, że proces ten będzie się pogłębiał. Dodatkowym negatywnym aspektem jest to, że depopulacji podlegać będą także obszary formalnie wiejskie, a nawet część stref podmiejskich, w których najczęściej obserwuje się zjawiska dodatniego bilansu demograficznego, związanego głównie z suburbanizacją. W niektórych strefach podmiejskich, np. w rejonie rdzenia konurbacji katowickiej czy aglomeracji opolskiej proces ten już jest zauważalny.

EN

The aim of the article is to define urban policies towards the problem of urban shrinkage presented on the example of the city of Bytom. This centre is a model example of multiple-criteria urban shrinkage, both in terms of conditionings of the phenomenon as well as its consequences. In defining the essence of the shrinkage phenomenon in this city, the importance of economic, social and spatial factors was highlighted. Further in the article, attention was paid to the issue of development trajectories of the city, stressing the role of city development in the past in defining its transformations in the future. Referring to the example of Bytom, significant barriers in rooting the governance model were pointed out, in particular. It was underlined how much the limitations of urban policies, in this case, may have a destructive impact on various urban structures.

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System rządów a kierowanie bezpieczeństwem państwa. Cz. 2

Wojciszko Mariusz

Wiedza Obronna

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2009

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nr 3

28--45

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System rządów a kierowanie bezpieczeństwem państwa. Cz 1

Wojciszko Mariusz

Wiedza Obronna

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2009

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nr 2

44--59

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Is knowledge management nonsense or the foundation of quality healthcare?

Lane V., Snaith J., Lane D.

Journal of Medical Informatics & Technologies

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2006

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Vol. 10

11--22

EN

This paper explains the concepts of knowledge management and how these apply to healthcare. It then presents a number of knowledge management case studies in order to examine how and where knowledge management initiatives might bring benefits to healthcare organisations. In order to present a more complete picture of knowledge management, the arguments of a number of critics of the knowledge management approach are presented and analysed.