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EN
The problem of quality of laboratory test results is essential in the context of their future application for example in machine design. Usually quality of test results means their reliability. To achieve it laboratories often tend to accredit their tests in national accreditation bodies in accordance with ISO/IEC 17025 standard. To fulfill the requirements means to introduce a lot of effort in technical and organizational areas of activity. In order to help and support such activities the attempt of elaboration of computer aided accreditation software is being developed. One of the key issues of the problem is to fulfill the mentioned requirements from the range of the clause 4.7 „Service to the Customer” but also from the point of view of an organization trying to achieve the highest level of the customer's satisfaction. The paper discusses the problem focusing on basic assumptions that need to be viewed. On the base of developed works and own experience suggestions for application are added.
EN
The problem of quality of laboratory test results is essential in the context of their future application for example in machine design. Usually quality of test results means their reliability. To achieve it laboratories often tend to accredit their tests in national accreditation bodies. For example in Poland PCA (Polish Centre for Accreditation) is the national governmental body that controls the process and states that a laboratory fulfills the requirements of the PNISO/ IEC 17025 standard. To fulfill the requirements means to introduce a lot of effort in technical and organizational areas of activity. In order to help and support such activities the attempt of elaboration of computer aided accreditation software is being developed. One of the key issues of the problem is to maintain measurement processes on the proper level. Measurement database can be a useful tool at the initial stage of accreditation activities. The paper presents its assumptions with reference to the management system.
PL
Czy wynik właściwy to wynik wiarygodny? I tak, i nie. Właściwy wynik to aktualny wynik, który został uzyskany podczas procedury analitycznej wykonanej zgodnie z zasadami stosowanej metody, znajdującej się pod kontrolą techniczną. Czy jest on jednak wiarygodny, czyli odzwierciedlający aktualny stan biologiczny osoby badanej?
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