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Fostering harmony in diversity: role of inclusion in mitigating turnover intentions

Korczok Joanna, Beck-Krala Ewa, Suder Marcin

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

2024

z. 201

139--150

Purpose: In today's interconnected and global landscape, a strategic approach to diversity management and inclusion seems to be essential for an organization’s sustainable success. This study investigates the phenomenon of diversity, inclusion, and intention to quit among employees in Poland’s business services sector. Design/methodology/approach: The research tested a conceptual model of the relationship between perceived diversity practices, quitting intention, and the mediating role of workplace inclusion in the business services sector in Poland. The study illustrated these dynamics using data from 542 respondents. Findings: This study's results illustrate the mediating role of inclusion in the relationship between employees’ perceived diversity practices and their intentions to quit. Research limitations/implications: This research's limitation relates to the model's reliance on self-report measures. The answers could have been biased due to the limited response options on a 5-point Likert scale. The study does not directly consider other sources of influence that could have affected its results and is limited to a specific sector only. Practical implications: This study's insights offer new perspectives for business practitioners and provide empirical evidence of workplace inclusion's mediating role. Findings suggest that companies should develop a climate of inclusion rather than solely focusing on diversity practices and policies. Originality/value: The research fills a gap in the academic literature by examining the mediating role of workplace inclusion. It provides a unique perspective on the relationship between diversity practices and quitting intentions in the business services sector in Poland. The implications of this research offer valuable guidance for business practitioners aiming to foster an environment lowering turnover intentions.