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Research on quality of cooperation in outsourcing services of railway undertakings

Markowska K.

Journal of KONES

2016

Vol. 23, No. 3

317--320

Improving knowledge on an external enterprise needs and scope of service provided are the most important assets of services provision in outsourcing. Other benefits involve constant level of income and improvement of the provided services quality resulting from experience gained and then customer loyalty, becoming familiar with the structure and technologies applied in an external enterprise and access to confidential information. Diagnosis and assessment of the partnership cooperation provides an opportunity to determine the most effective forms and methods of communication between partners and to obtain information on communication disorders and problems in the course of collaboration. Description of tasks concerning transport orders and information distribution affects the relationship between the outsourcing partners and effectiveness of the cooperation. Recognition of positive and negative aspects of cooperation will enable to eliminate in the future any errors and omissions that influence effectiveness of the partnership cooperation. The positive assessment of cooperation resulting from the provided service quality and implementation of the defined objectives presents the ability to continue the cooperation between the current partners.