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EN
The analysis of the problem of the mechanical damage was made for a company manufacturing furniture and furniture fronts. From January to September the company identified 285 pieces of mechanically damaged products. The management of the company wanted to identify the source of the incompatibility; therefore, it was purposeful to analyse the problem of the mechanical damage using the sequence of the selected instruments of the quality management that enable this. Additionally, until now the company has not used the instruments of the quality managements to analyse the problems involving nonconformity, so it was important to show the company their practical use. The aim was to analyse the problem of the occurrence of the mechanical damage in fronts and furniture and to identify the root cause of the problem. Also to show the effective use of the sequence of the quality management instruments (i.e. 52WH method, Pareto-Lorenz diagram, Ishikawa diagram, 5Why method) to solve the problem of incompatibility. It was concluded that the root cause of the mechanical damage of fronts and furniture was the lack of management knowledge and awareness of the need to implement visualization principles in the company. The analysis and the proposed improvement actions may be practiced in other companies from both the production and service industries.
EN
The research of railway track surfaces is aimed at improving the quality of railway infrastructure and providing the chance of improving the safety of driving. Therefore, it is advisable to constantly monitor track surface, but the research itself is not innovative because it is based on a known procedure. The crucial element are the techniques that allow to delve into the sources of problems. The aim of the article is to use the selected instruments of quality management to analyze the causes of track twist at high (180 km/h) speed of driving. The analysis of the causes of track twist was done on the basis of results from the measurement of one kilometer track section of the Krakow Glowny - Medyka route, which was made by using the TEC measuring device in April 2018. It was inferred that it is impossible to reach 180 km/h without track twist. In order to identify the causes of track twist it was proposed to use the selected sequence of quality management instruments, i.e.: brainstorming, Ishikawa diagram and the 5Why method. The identified causes of track twist include the abrasion of rail, scratches and exploitation point. The analysis and conclusions drawn from it may be useful in the analysis of other problems in railway transport as well as production and service industries.
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