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Znaczenie i istota świadomości jakości

Bugdol M.

Problemy Jakości

2004

R. 36, nr 7

6-8

Quality awareness is a state of mind in which each employee is aware that quality (in its broad sense) determines both the current and future condition of organisation. While stressing the significance of quality awareness, the author concentrates on its substance, relation to the organisation's performance (quality cost), and the process of quality development. Furthermore, he presents the factors that affect quality awareness in a positive (national prizes for quality) or negative (badly designed motivation system) way.

Badania świadomości jakościowej o TQM w firmach

Goszczycki W., Pawlak W. R.

Problemy Jakości

2002

R. 34, nr 11

32-37

The research was generally realized in the central-mazovian region of Poland, including Warsaw as its capital. The planned population for investigation was 870 firms using questionnaire methodology, but the responses from 484 companies (55,6%) were received. Practically were 2 terms of investigations, with the distance of time period for over an half year, including 287 firms in June 2001 and 197 firms in February 2002, for to find eventual changes. It was realized in consideration of very short time - nearly 1,5 years, before the admission of Poland to the European Union. The questions were based on simple 2 formulations: about implementations of TQM-principles with explication "why-yes and why-not", and about participation in Polish Quality Award competition, considering the same type of explanation methodology. The general conclusion are not so stimulative, but from other point of view, they indicate the necessity of more profound dissemination of such quality ideas, specially among small and medium sized enterprises. The detailed description of results is to the article context included and discussed.