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Strategy as the condition of process maturity of public administration units

Raczyńska Magdalena, Krukowski Krzysztof

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

2020

z. 149

521--530

Purpose: The aim of the research presented in the article was to identify factors related to strategy, that condition implementing and developing process approach in the community offices from the Warmian-Masurian voivodship. Design/methodology/approach: In order to acknowledge these factors, surveys among the chosen employees of the community offices were carried out. Findings: As results from the conducted study, factors that are perceived as necessary for implementing and developing the process approach in the researched entities are: knowledge of the mission, vision and strategic objectives of the community among the employees of the office; ongoing monitoring of the needs and requirements of the community's inhabitants; adjusting the office's resources to changes in the environment and referring to the community's mission and strategic goals when making decisions by management. Originality/value: The results of the research obtained can support the managerial decisions made by public managers related to the introduction and development of the discussed concept in public organizations.