Wyniki wyszukiwania - BazTech

1

Process management in organizations - a discussion on terminology

Winiarska Magdalena, Kizielewicz Joanna

Management

|

2023

|

Vol. 27, no. 1

20--54

EN

In the literature on the subject, one can notice quite a lot of freedom in the approach to formulating and understanding of terms relating to process orientation, process approach and managing processes and process management. In recent years, there has been a noticeable increase in interest in the study of process management not only of organizations, but also of individual activities such as projects. Managers are looking for indicators and metrics to measure the effectiveness and efficiency of processes in their activities. The purpose of the article is to try to identify differences and similarities and to systematize terminology related to process management in organizations. The study uses literature research based on an exploration of the Web of Science and Scopus databases, with the analysis limited to scientific publications only, and the selection of available materials excluded other materials, such as communications, reviews or other documents, from the analysis. The article is of a review and conceptual nature. The collected research results were subjected to comparative analysis, logical analysis and critical analysis. The research and analysis results presented in the article are an attempt to organize terminology that can be used in further scientific research.

2

The concept of multi-hierarchical assessment of process orientation implementation - production organization experience

Grajewski Piotr, Śliż Piotr, Jendza Dorota, Strumiłło Jędrzej

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

|

2022

|

z. 158

201--227

EN

Purpose: The main objective of the article is to present the concept of assessing the level of an organization’s utilization of its potential for transformation towards process orientation, using a practical implementation example. Design/methodology/approach: The structure of the research procedure was based on the theoretical assumptions regarding the methodological procedures involving development of a model of process maturity assessment. Such research methods as bibliometric analysis, systematic literature review, participant observation, opinion survey and semi-structured interview were used to achieve the research objectives formulated. Findings: The value of the article entails the combination of quantitative and qualitative methods to determine an organization’s propensity for transition towards higher levels of process maturity. This effect has been achieved using a method of multi-hierarchical process maturity assessment. It has been determined that the organization under examination is at the second level of process maturity, although many of the elements diagnosed show third-level process maturity potential. An authorial research method has been additionally verified, as well as the examined organization’s real and utilized potential has been determined, which constitute the basis for assessing the level of process maturity. Research limitations/implications: inability to fully objectify the research results obtained. Practical implications: The article shows the basis and the method for identifying the examined company’s real and utilized potential of process maturity as well as for determining the level of process maturity, based on which the company’s strategy towards a higher level of process maturity can be formulated. Originality/value: The unique nature of this article lies in the proposed method of multi-hierarchical assessment of an organization’s process maturity. In order to deepen the interpretation of the results obtained from a quantitative study, qualitative research was used. This allows development of a strategy for achievement of higher levels of maturity.

3

Service processes architecture identification at the financial and accounting shared services centre

Sliż Piotr, Brennenstuhl Martyna

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

|

2020

|

z. 149

595--607

EN

Purpose: The basic aim of the article was to recreate the service processes architecture in the selected financial and accounting shared services centre. Two auxiliary goals (CC) have been assigned to this goal. CC1: Approximation and definition of the current state of knowledge regarding process management on the example of SSC providing accounting and financial services. CC2: Characterization of inputs, outputs and goals for the identified activities in the main service processes in the studied SSC organization. Design/methodology/approach: The following research methods were used to achieve the stated goals: quantitative bibliometric analysis, systematic literature review, statistical methods (LOESS analysis), participant observation and unstructured interview. The R programming language was used in the analysis of time series in the theoretical study. Findings: As a result of the study, the main service processes in the examined organization were identified and recreated, and their goals, inputs, outputs and sets of implemented activities were determined. On this basis, a reproduced map of selected main processes is presented, taking into account the course of activities between them. This article supplements the knowledge on the issues of service processes management in an organization identified as SSC and can set the research framework for subsequent empirical proceedings regarding the examination of the level of maturity of selected processes, the level of implementation of process orientation in SSC, as well as attempting to use the generated event logs database for exploration of processes and comparing their course with reference models. Research limitations/implications: The limitations of the presented article result from the presentation of the example of one shared service centre in Poland and a limited group of respondents who, due to the data security policy in the examined organization, could take part in the study. This prevented, among others, detailed characterization of management processes and support processes related to administration, controlling, accounting, human resources and IT. Practical implications: The results presented in this article have an application value related to the map of the main SSC service processes presented, which can be discounted both by the SSC management staff and process owners in the SSC design space, measurement of processes and identification of customer-supplier relations in external and internal terms. Originality/value: The article fills the cognitive gap related to the lack of reconstruction studies, using the observation and interview method, the structure of main and auxiliary service processes in SSC, which is the basis for further research in the field of formalization, exploration, measurement and management of identified processes.

4

Czy laboratorium to fabryka?

Nyrek K.

LAB Laboratoria, Aparatura, Badania

|

2018

|

R. 23, nr 1

46--48

5

Miejsce logistyki w naukach stosowanych

Bukowski L.

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

|

2017

|

z. 103

33--44

PL

Celem artykułu jest zaprezentowanie autorskiej koncepcji logistyki jako transdyscyplinarnej dziedziny wiedzy dotyczącej zapewnienia skutecznej i efektywnej realizacji przepływów zasobów materialnych oraz niematerialnych w ramach sieci logistycznych. Koncepcja ta została oparta na podejściu systemowym oraz orientacji procesowej, które stanowiły podstawę do zdefiniowania pojęcia sieci logistycznej i zakwalifikowania logistyki do obszaru nauk stosowanych.

EN

The aim of the article is to present an original concept of logistics as a transdisciplinary field of knowledge relating to ensure effective and efficient implementation of the flow of material resources and assets within logistics networks. This concept was based on a process oriented system approach, which formed the basis for the definition of the concept of logistics network and to qualify logistics to the area of applied sciences.

6

Procesowe kształtowanie struktury organizacyjnej przedsiębiorstwa : niektóre wyniki badań literaturowych

Adamczyk M., Trzcieliński S.

Zeszyty Naukowe Politechniki Poznańskiej. Organizacja i Zarządzanie

|

2005

|

Nr 40

5-17

PL

W artykule przedstawiono wyniki analizy literatury dotyczącej ograniczeń we wdrażaniu podejścia procesowego do zarządzania przedsiębiorstwem, związanych z niewłaściwą strukturą organizacyjną. Wyróżniono i omówiono dwa kierunki działań mające na celu usunięcie bądź złagodzenie tych ograniczeń: wdrażanie struktury procesowej oraz nadawanie istniejącym strukturom cech procesowych. W rezultacie uzyskano syntezę dorobku teoretycznego w tym zakresie, która może być użyteczna z punktu widzenia wdrażania orientacji procesowej w przedsiębiorstwach oraz wyznacza obszary dalszych badań empirycznych.

EN

In this paper some results of the literaturę study arę presented, which concerns the boundarłes for implementing the Business Process Orientation in company management and arę caused by improper organizational structure. Two approaches have been distin-guished to reduce or eliminate the boundaries: implementation of process structure and shaping existing organłzational structure by process features. In result a synthesis of theo-retical issues has been obtain which can be useful not only from the view point of implementing the concept in companies, but appoints some areas of further empirical hwestiga-tions as well.