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1 2020

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Selected aspects of conflict management in organizations

Dziwiński Piotr

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

2020

z. 147

91--108

Purpose: The main purpose of the paper is to systematize and analyse conflict behaviour in organizations, indicate sources of conflicts, as well as determine possible responses to such situations with regard to their impact on the organization. Design/methodology/approach: The approach applied in the paper is of a descriptive and empirical nature. The research methods involved in this paper are: induction, deduction, literature studies, as well as survey and data analysis. The method of critical and comparative analysis was used in relation to the views presented in the literature. Findings: The paper ends with a brief presentation of research findings, which correspond to the formulated research questions on most common causes of conflicts in organizations, the conflict’s impact on the organization and people, managers’ and employees’ behaviour and reactions. Research limitations/implications: Additional work is needed to disseminate research findings among managers and employees and to implement them in appropriate conflict management trainings. Originality/value The paper has a cognitive value for managers, as well as employees working in organizations. Results have theoretical, as well as practical implications in search of solutions to conflicts.