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Considerations in the use of work-from-home (WFH) for post-pandemic planning and management

Manko Barbara A.

Management

2021

Vol. 25, no. 1

118--140

After widespread use of work-from-home (a.k.a. ‘remote work’) during the COVID-19 pandemic, many organizations intend to continue or expand its use into the future. This paper presents a literature review and results from an original survey, both of which point to key considerations for planners and managers. Subjects that are highlighted include: giving remote workers access to job-related information they need; recognizing that certain types of tasks may be more challenging to manage in WFH, such as loosely specified tasks and those involving substantial change or newness; and issues that arise in regard to morale and motivation.