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Post-implementation challenges of ERP adoption in apparel industry of developing country

Saif Abu Naser Mohammad, Rahman Azmawani Abd, Mostafa Rehnuma

LogForum

2021

Vol. 17, no. 4

519--529

Background: In the current tenure of fourth industrial revolution (Industry 4.0), time has come to revisit the issues of post-implementation challenges of Enterprise Resource Planning (ERP) systems in the apparel industry of developing countries around the globe. This bibliometric review aims to identify the post-implementation challenges of ERP in apparel industry of a developing country. Methods and procedures: Total 4854 published papers during the period 2000-2021 from the databases of Scopus and ScienceDirect were scanned to identify the relevant 52 publications using PRISMA flow diagram. Full bibliometric information was synthesized to create term co-occurrence network map using VOSviewer1.6.16. Later, cross-mapping the bibliometric terms from the meta-analyses with the six in-depth qualitative interviews conducted in a developing country, authors established themes through three levels of association. Results: Results of this study have portrayed three themes; technical, operational, and human. Apparel industry of developing country faces technical, operational, and human challenges at the post-implementation phase of ERP adoption. Conclusions: Technical, operational, and human are the major categories of challenges that need to be addressed to sustain the ERP implementation for developing countries. So, practitioners at the industry level, consultants, policymakers in the apparel industry, IT experts along with other knowledge workers should pay attention to these issues to build ERP systems more stable. Finally, the qualitative paper ends with the direction for further research in this specific field of enterprise information systems.