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Public organizations and process approach

Horodecka Anna, Odlanicka-Poczobutt Monika

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

2020

z. 146

157--169

Purpose: The objective of this article was therefore to review the concepts concerning the essence of process approach with regard to public organizations. The scope of the overview included initial analysis of the possibilities to use this approach in common courts. Design/methodology/approach: In the literature of the subject, the concept of process approach more and more often is presented in the context of public organizations. This is often caused by the necessity to implement pro-effectiveness activities, the lack of funds that the public organizations have at their disposal, as well as by the increasing number of public tasks. Therefore, there is a search for solutions that would allow for the increase of effectiveness and for the improvement of efficiency of functioning of public organization, just as it is the case of business organizations. Findings: The activity of public organizations is usually characterized by a sequence of complex activities that are subject to achieving goals being important for the proper functioning of the society. The dynamically developing economic practice forces changes towards focus on activities that create value for the citizen. Research limitations/implications: Currently, it is believed that the essence of management of public organizations results from the nature of goals implemented by these organizations as well as from the complex surroundings. However, the objectives implemented by these organizations are different than the commercial ones. Practical implications: The processes implemented in organizations should be perceived as separate wholes with organic features that can be observed, separated and shaped no matter the industry in which they function. The correctly identified processes would allow for standardization of activities of public organizations. Originality/value One of the most important orientations, when it comes to managing modern organizations, is the process approach; however, its use in terms of public organizations requires taking into account their specific nature.