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1 Kunasz M.

1 2013

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Organizacja funkcjonalna vs. organizacja procesowa - wyniki badań

Kunasz M.

Zarządzanie Przedsiębiorstwem

2013

Vol. 16, nr 4

7--14

Differences in functioning of organizations basing their management structure on function, or process are the subject of this work. Empirical researches were conducted on the representative group of workers of enterprises from the West-Pomeranian and Lubuskie Voivodeship. At first respondents qualified their organization to the group of process or functional enterprises. Further analyses were conducted beyond general approach also in selected groups: process or functional organization looking for differences in paterns of behaviour in chosen areas: openness of organization for propositions of improvement of organizational reality, degree of orientation of organization towards client, range of used documentation of process in organizations, conformity of organization management systems with standards of chosen forms of ISO (with particular consideration of the standard ISO 9001) along with analysis of certification plans and implementation of further standards of conformity, degree of use in company integrated IT solutions which support management of processes along with analysis of plans within this scope. The aim of research was to analyze in investigated organizations chosen aspects connected with issues concerning process management. A hypothesis that in adopted areas substantial differences in ways behaviour of process and functional organization can be identified. Conducted empirical analyses were preceded with theoretical consideration where theoretical material considering analyzed field included in literature of subject were presented. Therefore the work is of theoretical and empirical nature.