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Workers’ Involvement - A Missing Component in the Implementation of Occupational Safety and Health Management Systems in Enterprises

Podgórski D.

International Journal of Occupational Safety and Ergonomics

2005

Vol. 11, No. 3

219--231

Effective implementation of occupational safety and health (OSH) legislation based on European Union directives requires promotion of OSH management systems (OSH MS). To this end, voluntary Polish standards (PN-N-18000) have been adopted, setting forth OSH MS specifications and guidelines. However, the number of enterprises implementing OSH MS has increased slowly, falling short of expectations, which call for a new national policy on OSH MS promotion. To develop a national policy in this area, a survey was conducted in 40 enterprises with OSH MS in place. The survey was aimed at identifying motivational factors underlying OSH MS implementation decisions. Specifically, workers’ and their representatives’ involvement in OSH MS implementation was investigated. The results showed that the level of workers’ involvement was relatively low, which may result in a low effectiveness of those systems. The same result also applies to the involvement of workers’ representatives and that of trade unions.

CCall-Healthy and Successful Work in Call Centres

Benninghoven A., Bindzius F., Braun D., Cramer J., Ellegast R., Flowerday U., Genz A., Heyden T., Pfeiffer W., Schittly D., Schweer R., Stamm R.

International Journal of Occupational Safety and Ergonomics

2005

Vol. 11, No. 4

409--421

Call centre workplaces are in many ways a challenge to occupational health and safety. The occupation itself can be described as an information technology-supported, communication-intensive form of work with often unusual working hours and a high rate of part-time employment. Data on the employee turnover as well as absenteeism related to occupational disability is quite contradictory. Occupational safety and its proponents still have to find new ways into the corporate structures and cultures of this relatively new and rapidly growing branch of industry. In a 2-year research and development project, using a holistic approach and under consideration of all the relevant disciplines, call centre workplaces were studied, and organisational measures were developed and field tested by putting them into practice. Practical help was developed for a sustainable strategy for successful and healthy work in call centres.