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Transformational Leadership: An Approach of Business Sustainability during the COVID-19 Pandemic with Special Reflection to India

Lenka Purnima, Kar Sarita

Problemy Ekorozwoju

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2021

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Vol. 16, nr 2

41--50

EN

The whole world is in the crisis of monumental proportions because of the effects of COVID 19. It is the most deadly pandemic not only in India but globally. The cost of the pandemic as concerning the loss of human lives is painful, but the effects on the global economy and the prospects for sustainable development are also worrying. How to sustain the business organization in this time of pandemic is one of the most crucial questions raised in this time. The present paper investigates the role of business leaders in this time of COVID 19 and their concerns towards business sustainability with special reflection to Indian business organisations. This paper basically deals with two questions the first one is what is COVID 19 and its effects, the second one is the role of transformational leaders towards business sustainability in this time of the pandemic.

PL

Z powodu skutków COVID-19 cały świat przeżywa kryzys o ogromnych rozmiarach. Jest to najbardziej śmiertelna pandemia nie tylko w Indiach, ale i na całym świecie. Koszt pandemii związany ze śmiercią ludzi jest bolesny, ale niepokojące są również skutki dla światowej gospodarki i perspektywy zrównoważonego rozwoju. Jak utrzymać organizację biznesową w dobie pandemii, to jedno z najważniejszych obecnie pytań. Niniejszy artykuł bada rolę liderów biznesu w czasach COVID-19 i ich obawy dotyczące zrównoważonego rozwoju biznesu, ze szczególnym uwzględnieniem indyjskich organizacji biznesowych. Niniejszy artykuł dotyczy zasadniczo dwóch pytań: pierwsze dotyczy tego, czym jest COVID-19 i jakie są jego skutki, a drugie dotyczy roli liderów transformacji w kierunku zrównoważonego rozwoju biznesu w dobie pandemii.

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Evaluation of the knowledge of benchmarking in the education process and in practical applications

Zwierzchowski Daniel

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2020

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z. 144

681--689

EN

Purpose: The aim of this elaboration has been to get to know the opinions of students on benchmarking, its practical application and a possibility of improving the classes. Design/methodology/approach: With the applicable literature and own experience supported with the results of a preliminary (pilot) survey questionnaire performed among students, a need to facilitate public higher education provider’s classes was justified. Findings: The results of the study justify the use of benchmarking in the process of education in management, management and production engineering as well as finance and accounting programmes. Research limitations/implications: The considerations covered in this elaboration determine further directions of theoretical and practical studies. Interesting research problems are e.g. the benefits of using benchmarking, management system improvement, the role of the measurement system and reporting of accomplishments in benchmarking. Originality/value: Benchmarking, as a research tool, is an important source of information indispensable for an adequate operation and development of the organisation. The multi-dimensionality of the tool allows its application both to evaluate the entire organisation for respective results accomplished, and the processes, procedures, standards, etc.

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A satisfied customer - in the light of ISO standards

Šalgovičová J., Urdziková J.

Drewno : prace naukowe, doniesienia, komunikaty

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2009

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vol. 52, nr 182

83-90

EN

This paper focuses upon the significance and position of customer as a driver of success of organisations not only from the wood industry. At the same time, it emphasises the position of business entity in relation to the customer and stresses the variety of customer purchasing habits. It focuses upon the importance of a comprehensive and systematic approach to resolving complaints and claims within organisations. The article was written within the framework of Institutional project No. 1/0290/09 "Integrated Communication of the Quality-Oriented Organisation" and the institutional project entitled "Distance Education in the Quality of production, customer protection and market surveillance".

PL

Przedstawiono znaczenie i pozycję klienta, jako siły napędowej sukcesu, nie tylko w przemyśle drzewnym, oraz podkreślono pozycję podmiotu gospodarczego w relacji z klientem. Skoncentrowano się na znaczeniu wszechstronnego podejścia do załatwiania w zgłaszanych reklamacji i roszczeń.