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Office work automation: implementation, costs, and benefits. A case study

Nowak Dariusz, Remlein Marzena

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

2025

z. 216

385--406

Purpose: This paper explores the role of office automation in enhancing operational efficiency and competitive advantage for enterprises, particularly in the supply and material sector. The research seeks to analyze the cost-benefit balance of automation, examine its impact on employee tasks, and provide actionable guidelines for managers considering automation. Design/methodology/approach: Using a qualitative, case-study approach, the authors conducted unstructured interviews with key personnel, including the CEO and IT department members, at a Polish supply company. This was supplemented by participant observations and document analysis to gain insights into automation processes, its applications in various office functions, and implementation challenges. Findings: The study revealed that automation significantly enhances efficiency, reduces operational costs, and improves internal and external communications. However, it also highlighted challenges, such as resistance from employees and the high costs of system integration and customization, which impact the adoption rate across diverse functions. Research limitations/implications: The study is qualitative nature limits its generalizability, suggesting the need for further quantitative research across varied industries. Future studies might explore the long-term economic impact of automation and the effectiveness of training programs in overcoming employee resistance. Practical implications: The findings underscore the importance of tailored automation strategies to streamline routine tasks and improve employee productivity. Practical benefits include better resource allocation, faster response times, and improved customer satisfaction, providing businesses a strategic advantage in dynamic markets. Social implications: The paper indicates potential social impacts, such as shifts in workforce skill requirements and the need for continuous employee retraining. Automation could influence job roles, thus impacting employee morale and necessitating adjustments in corporate social responsibility practices. Originality/value: This study provides original insights into the practical challenges and benefits of office automation in a specific business sector, making it valuable for business managers and decision-makers seeking to implement or expand automation in their organizations.