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Post-occupancy evaluation of a university shopping mall facility

Ahmed Wahhaj, Hassanain Mohammad A.

Architecture Civil Engineering Environment

2020

Vol. 13, no. 2

5--15

Post-occupancy evaluation (POE) is a performance assessment methodology, which can be applied to determine the level of user satisfaction with any given facility. Since university shopping malls could have an impact on the students’ academic experience and well-being, it is of paramount significance that university shopping mall facilities are designed and operated to the highest standards. The Extensive literature review highlighted the lack of POE studies for assessing the quality of shopping mall facilities. This study aims at addressing this gap, by presenting the findings of an investigative POE of a university shopping mall facility. The Literature review was conducted pertaining to the technical and functional performance requirements of shopping malls. Twenty-nine performance indicators were identified for shopping mall facilities. These were grouped under five categories, namely building performance, safety and security, proximity and accessibility, space planning and layout, and mall services. A questionnaire survey was developed based on the identified performance indicators. The survey was administered to obtain the students’ feedback on the university shopping mall facility. In addition, a walkthrough tour of the mall facility was performed to identify issues, which can be immediately recognized. Finally, a plan of action was developed to improve the performance of the shopping mall facility. The study is beneficial to planners, architects and facilities managers of such facilities.

Post occupancy evaluation of adaptively reused buildings: case study of an office building in Saudi Arabia

Hamida Mohammad B., Hassanain Mohammad A.

Architecture Civil Engineering Environment

2020

Vol. 13, no. 1

29--40

Adaptive reuse of buildings is the practice of converting the use of an originally designed built-environment to suit a new use. This conversion process has a direct bearing on the performance of the building, and the satisfaction of the users with the conditions of the converted built-environment. This paper presents the findings of a post occupancy evaluation (POE) of an adaptively reused student housing facility to an office building, as a case study. The POE was conducted to investigate the consequences of the conversion process on the technical and functional elements of performance of the adapted building. A review of literature was performed to identify the technical and functional elements of performance pertaining to the new use of the building, along with their recommended performance criteria in codes and standards. The study employed multiple data collection methods, including a walkthrough tour to develop insights about the performance of the building elements; interviews to confirm the validity of the identified technical and functional performance elements, and initiate discussion with the users based on the findings of the walkthrough tour; and a user satisfaction survey to obtain the users’ feedback on the performance of the building. The findings of the study resulted in developing a series of recommendations to improve the performance of the case study building. The paper serves to guide design professionals involved in the planning and design of adaptive reuse projects, and facilities managers in charge of the daily operations of adaptively reused buildings.